Zainabou Green
Summary
I am a versatile professional with hands-on experience in customer service, field security, technical support, and cleaning services. Known for my strong problem-solving abilities, attention to detail, and commitment to maintaining high standards in every task, I excel at providing reliable support and ensuring operational efficiency across various industries. With excellent communication, multitasking, and teamwork skills, I have consistently delivered quality results, from assisting customers and troubleshooting technical issues to ensuring safety and maintaining clean, organized environments. I am dedicated to upholding high standards and delivering value in every role I undertake."
Overview
9
9
years of professional experience
Work History
Field Security Officer
Allied Universal Security Services
Phoenix, AZ
08.2018 - 02.2023
- Contracted with Valley Metro as a light rail fare inspector/security officer.
- Filled out and submitted logs/ paperwork on time.
- Trained and mentored new employees to maximize satisfaction and performance to the company's standards.
- Crafted and executed comprehensive inspection protocols
- Participated in training to strengthen and develop inspector competencies
- Equipped in using handcuffs, pepper spray and radios, HHV's, citation machines, TVM's
- Monitored surveillance cameras and responded to suspicious activity.
Technical Support Representative
Asurion
Phoenix, AZ
05.2016 - 12.2017
- Resolved service requests by individually troubleshooting and addressing user issues
- Cultivated extensive expertise in hardware and software, elevating productivity levels
- Provided quality customer service to assigned, insured and claimants
- Expedited claims processing to ensure timely customer service
- Identified potential areas for improvement in existing products or services.
House Cleaner
Ebony's Cleaning Service
Phoenix, AZ
01.2014 - 02.2016
- Conducted thorough cleaning and sanitation across living spaces
- Implemented correct chemical usage to reach optimal concentration levels
- Cleaned homes following specific and detailed protocols and requests
- Cleared debris from hardwood floors, carpets, upholstery using effective vacuum techniques
- Interacted pleasantly with clients and guests when performing daily duties
Education
High School Diploma - Veterinary Science,Photography
Abraham Lincoln High School
06-2008
Skills
- 2 years Cleaning/ Maintenance experience
- CCTV Monitoring
- Emergency Response
- 8 years customer service experience; Excellent customer service skill
- Proficient in Microsoft Word, Excel and Power Point
- Chemical handling
- System implementation
- High-energy attitude
- Problem-solving abilities
Accomplishments
- Knowledgeable in Microsoft Word, Excel and Power Point
Timeline
Field Security Officer
Allied Universal Security Services
08.2018 - 02.2023
Technical Support Representative
Asurion
05.2016 - 12.2017
House Cleaner
Ebony's Cleaning Service
01.2014 - 02.2016
High School Diploma - Veterinary Science,Photography
Abraham Lincoln High School
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