Zain Haroon Awan
Bronx
Summary
Dedicated student with a strong work ethic and proven ability to balance academic responsibilities with employment commitments. Experienced in fast-paced customer service environments, developing communication, adaptability, and organizational skills. Motivated to continue personal and academic growth while contributing positively to the community.
Overview
3
3
years of professional experience
Work History
Delivery Partner
Uber Eats
New York, NY
03.2026 - Current
- Coordinated delivery routes to maximize efficiency and reduce wait times.
- Monitored order status and communicated updates to ensure timely deliveries.
- Maintained high customer service standards in fast-paced environments.
- Handled multiple deliveries while meeting deadlines and accuracy expectations.
- Followed food safety and handling procedures during transport.
Assistant Technician
MicroTron Electronic Security System Inc.
NY, Bronx
02.2024 - Current
- Assisting in the installation, setup, and configuration of security cameras and related equipment. Performing routine maintenance, troubleshooting, and repairs on CCTV systems.
- Supporting senior technicians in wiring, mounting, and testing surveillance systems.
- Conducting site surveys to assess the placement and requirements for cameras.
- Maintaining inventory of tools, equipment, and system components.
- Ensuring compliance with safety protocols during installations and repairs.
- Documenting work performed and updating records or reports.
- Providing basic customer support
- Conducted system diagnostics to identify and resolve electronic security issues.
- Assisted in the installation and configuration of security systems for clients.
Ramp Agent Lead
ASAK Solutions
NY, Brooklyn
03.2025 - 07.2025
- Conducted baggage handling and security checks on aircraft
- Operated tugs and belt loaders for aircraft
- Collaborated with team members to solve problems efficiently
- Ensured cleanliness of aircraft interiors
- Oversaw and managed the cleaning of aircraft
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Coordinated aircraft ground operations, ensuring timely departures and arrivals.
- Conducted safety inspections on ground equipment to maintain operational compliance.
Call Center Representative
Call Point BPO
PPB, Rawalpindi
01.2023 - 07.2025
- Handled inbound and outbound calls, assisting customers with inquiries, issues, and service requests.
- Scheduled and confirmed appointments, ensuring efficient coordination between clients and representatives.
- Maintained a high level of professionalism and customer service, effectively resolving concerns and providing solutions.
- Used CRM software to update customer records, track interactions, and manage follow-ups.
- Met or exceeded performance targets, including call handling time, customer satisfaction, and appointment conversion rates.
- Communicated fluently in English and Urdu, providing support to a diverse customer base.
Education
Bachelor of Science - Aircraft Operations
Vaughn College Of Technology And Aeronautics
East Elmhurst06-2028
Bilingual Literacy
Astor Collegiate Academy
Bronx06-2024
Skills
- Communication skills
- Customer service
- Troubleshooting
- Installation
- Bilingual
- English
- Microsoft excel
- Microsoft word
- Time management
- Electrical Experience
- Strong time management
- Organizational growth
- Reliability and punctuality
- Effective problem solving
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Delivery Partner
Uber Eats
03.2026 - Current
Ramp Agent Lead
ASAK Solutions
03.2025 - 07.2025
Assistant Technician
MicroTron Electronic Security System Inc.
02.2024 - Current
Call Center Representative
Call Point BPO
01.2023 - 07.2025
Bilingual Literacy
Astor Collegiate Academy
Bachelor of Science - Aircraft Operations
Vaughn College Of Technology And Aeronautics