Caira Perez
Houston,TX
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Experience in working in a high volume pharmacy filling up to 500+ prescriptions per day.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Trainee
Market Street Pharmacy
10.2023 - Current
- Coordinated verification and filling of more than 500+ daily prescriptions in high-volume pharmacy environment.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained high degree of professionalism and integrity, upholding ethical standards associated with Pharmacy Technician Trainee role at all times.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within pharmacy setting.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Clerk
Market Street United
09.2022 - Current
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Verified prescription information prior to entry in pharmacy computer system.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Explained medication use and side effects under pharmacist direction.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Assisted customers in selecting over-the-counter medications and health care products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Re-stocked shelves with prescribed medications and health care products.
- Answered questions regarding medication instructions and usage.
Bookseller
Barnes And Nobles College Bookstore
11.2019 - 04.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed information and merchandise through POS register system.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Arts - Sociology
Texas Tech University
Lubbock, TX05.2025
Skills
- Problem-solving skills
- Effective communication skills
- Pharmacy Software Proficiency
- Medication Dispensing
- Team Collaboration
Certification
- HIPPA Awareness For Healthcare Providers Certification, 2022
- Adult and Pediatric First AID/CPR/AED, 2022
Timeline
Pharmacy Technician Trainee
Market Street Pharmacy
10.2023 - Current
Pharmacy Clerk
Market Street United
09.2022 - Current
Bookseller
Barnes And Nobles College Bookstore
11.2019 - 04.2021
Bachelor of Arts - Sociology
Texas Tech University
- HIPPA Awareness For Healthcare Providers Certification, 2022
- Adult and Pediatric First AID/CPR/AED, 2022
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