Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Zaira Barajas

Brownsville,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

TDECU Bilingual Member Care

TaskUS
02.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Implemented and developed customer service training processes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Referred customers to other banking departments for specialized services.
  • Received loan and utility payments, sending funds to correct destinations.
  • Educated customers on online banking and mobile banking applications.
  • Monitored and verified suspicious activity on customer accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted customers with banking needs and inquiries.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Processed applications for new accounts.

Freelance Translator of English and Spanish

Freelance
04.2016 - 03.2024
  • Do translations in both English and Spanish for different topics
  • Break language barriers for people who do not speak English or Spanish
  • I have done translations in the business field, education, medical field, technology.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
  • Replicated flow, style, and overall meaning of original texts.
  • Translated documents from English to Spanish or viceversa.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Prepared comprehensive glossaries and terminology databases to facilitate analysis.
  • Used translation software to verify complex terms and expedite communication process.
  • Translated documents for research departments, supporting data collection and reporting.
  • Reviewed final work to spot and correct errors in punctuation, grammar and translation.
  • Researched cultural etiquette and specific use of slang words.
  • Reviewed news and current events in international publications, translating relevant information for leaders.
  • Translated other language books into Spanish.
  • Created detailed reports on accuracy of translated documents.
  • Translated website content from other languages to English.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Developed and maintained glossary of technical terms.
  • Proofread, edited and improved documents of different sizes.
  • Reviewed, edited and proofread translated documents for accuracy.
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards.
  • Assisted foreign language-speaking clients with inquiries.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Maximized quality control of translated documents.
  • Interpreted conversations between foreign language-speaking clients and others.

Frontier Quality Analyst

Taskus
10.2022 - 12.2023
  • Review and work on disputes amongst teammates
  • Work on audits to ensure that content creators from Instagram receive credit for their work
  • Host meetings in between the local company in San Antonio and Foreign country (Philippines) to discuss common trends between teammates and how to resolve and improve the team’s quality
  • Help teammates understand their mistakes and help them improve by guiding them through the correct process they should follow
  • Create and execute test plans to make sure our teammates do a good job
  • Identify and fix problems to improve the teammates quality
  • Ensure that the company’s policies and regulations are followed
  • Implement and monitor preventative and corrective actions to ensure that quality assurance standards are being met.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Developed and maintained quality assurance procedure documentation.
  • Addressed non-conformance issues, pausing production to correct errors.
  • Analyzed quality and performance data to support operational decision-making.
  • Developed and maintained defect databases for known issues.

Frontier Content Moderator

Taskus
09.2022 - 10.2022
  • Review social media content
  • Investigate whether the content I’m reviewing belongs to the one who posted the content
  • Tag jobs depending on who owns the content.
  • Collaborated with writers, designers and other editors to deliver content of highest quality.
  • Researched topics to create accurate and engaging content.
  • Drove accuracy of content through careful proofreading and fact-checking.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Delegated and tracked each staff member's assignments and deadlines.
  • Acquired in-depth knowledge of content areas to provide effective edits.

Bilingual Expert Medical Opinion Care Coordinator

TaskUs
12.2022 - 10.2023
  • Help members complete paperwork
  • Communicate effectively with the medical team about a patient’s treatment plan
  • Point of contact for the member/patient
  • Gather information to determine member eligibility and appropriate course of action
  • Communicate daily with member/patient and keep them up to date with everything related to their case
  • Make outbound calls when needed
  • Send expert medical opinions to doctors as per member’s request or shipping labels to provide us with medical records
  • Responsible of keeping the case going
  • Document key information clearly and concisely to the member and to the rest of the team working with me
  • Ensure the highest quality and timeliness for all services provided to my team and member.
  • Supported patient care excellence via planning and interpretation of programs.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Bilingual Medical Records Specialist

Taskus
01.2022 - 09.2022
  • In charge or transferring patient’s medical records to both patients and medical providers
  • Created medical excuses for patients
  • Completed all paperwork for patient’s medical records
  • Faxed medical records to medical providers
  • Created templates for FMLA or Leave of Absence documents for doctors to fill out.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient confidence by keeping patient records information confidential.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Maintained patient records in compliance with security regulations.
  • Kept accurate log of requests for medical information and records.
  • Maintained relationships with medical providers, suppliers, and reporters.
  • Managed electronic medical records for numerous patients.
  • Followed up with patients about medical and healthcare processes.
  • Reviewed recordkeeping procedures for patients and doctors.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Responded to patient inquiries to provide information and details of medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.

Bilingual Covid UR Care Coordinator

TaskUs
02.2021 - 12.2021
  • Took calls helping people find covid testing sites
  • Helped people answer covid related questions in English and Spanish
  • Guided members through the process they needed to follow when they had covid or were exposed to it
  • Gained knowledge in the covid related area
  • Expanded my knowledge about medical terms in both English and Spanish
  • Improved my communication skills and learned how to be more empathetic.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported patient care excellence via planning and interpretation of programs.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Developed policies and procedures for effective pharmacy management.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Dual CSR for Medicare and Marketplace

Medicare
04.2019 - 02.2021
  • Customer service representative for two different agencies: Medicare and the Affordable Care Act (Health Insurance Marketplace)
  • Helped consumers enroll in a health plan that best meets their needs
  • Helped beneficiaries from Medicare resolve their claims issues, questions about their health insurance, made changes of plans etc
  • Helped consumers and beneficiaries in both English and Spanish
  • Improved my communication skills
  • Fast worker who would take calls from two different agencies throughout the day
  • Became more responsible
  • Gained more knowledge about medical terms
  • Tweaked my customer service skills
  • Enhanced my multitask skills
  • Got introduced and obtained more knowledge in claims.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Created and maintained detailed database to develop promotional sales.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Bilingual Customer Service Representative

Maximus
12.2016 - 03.2019
  • Interpreted in English and Spanish for consumers who had language barriers
  • Helped people enroll in a medical plan
  • Informed people about what type of health plan was more appropriate to them depending on their needs
  • Gain knowledge about everything that is related to health plans
  • Expanded my knowledge about medical terms in both English and Spanish
  • Improved my communication skills
  • Learned to cope with stressful situations.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
  • Provided language translation services for customer service inquiries.
  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Documented customer service policies, scripts and procedures in English and Spanish.
  • Developed training materials for English and Spanish-speaking customer service representatives.
  • Translated documents, forms and other materials English to Spanish.
  • Maintained and managed customer files and databases.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service objectives by providing superior customer service to English and Spanish-speaking customers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed and updated databases to handle customer data.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Implemented and developed customer service training processes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Bilingual Customer Service Representative

Maximus
10.2014 - 06.2016
  • Interpreted in English and Spanish for consumers who had language barriers
  • Helped people enroll in a medical plan
  • Informed people about what type of health plan was more appropriate to them depending on their medical needs
  • Gain knowledge about medical terms in both English and Spanish
  • Improved my communication skills
  • Learned to cope with stressful situations.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
  • Provided language translation services for customer service inquiries.
  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Maintained and managed customer files and databases.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Cross-trained and provided backup support for organizational leadership.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed and updated databases to handle customer data.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Cashier

Foamies Restaurant and Bakery Supplies
03.2014 - 10.2014
  • Developed financial skills
  • Acquired customer service experience
  • Gained stress control skills as well as tolerance and patience
  • Interpreted for several clients with language barriers
  • Improved my communication skills.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Teacher's Aide Volunteer

Faith Christian Academy
03.2013 - 04.2014
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Took daily attendance, notifying classroom teacher immediately of student absences.
  • Supported classroom activities, tutoring, and reviewing work.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Studied and implemented latest information on specific subjects and learning strategies.
  • Completed daily reports on attendance and disciplinary performance.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Supported planning and preparation for culturally-diverse class sessions.

Teacher's Aide Volunteer

Hudson Elementary School
03.2012 - 08.2012
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Took daily attendance, notifying classroom teacher immediately of student absences.
  • Supported classroom activities, tutoring, and reviewing work.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Studied and implemented latest information on specific subjects and learning strategies.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Supported planning and preparation for culturally-diverse class sessions.

Education

Bachelor of Arts - Language Interpretation And Translation

The University of Texas At Brownsville
Brownsville, TX
12.2013

Skills

  • English (Fluent)
  • Spanish (Fluent)
  • French (Intermediate II)
  • Russian (Intermediate II) (Can read and write in Russian alphabet)
  • Italian (Basic I)
  • Portuguese (Basic I)
  • Romanian (Basic I)
  • Korean (Basic I)
  • Reliable and hardworking
  • Well versed in providing system-wide foreign language translation services in order to facilitate communication among individuals with language barriers
  • Hands on experience in providing both written and oral translation and interpreting services between parties
  • Medical Terminology
  • HIPAA Compliance
  • Patient Assessments
  • Quality Assurance
  • Care Monitoring
  • Medical terminology knowledge
  • Patient Care
  • Patient Care Quality
  • Teamwork and Collaboration
  • Effective Communication
  • Case Management

References

  • Aracely Alvarez, (956) 882-7223, aracely.alvarez@utb.edu, Academic Adviser at The University of Texas at Brownsville
  • Dr. Suzanne Lalonde, (956) 882-889, suzanne.lalonde@utb.edu, Interim Chair and Associate Professor of Modern Languages

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional
Russian
Full Professional
Italian
Elementary
Portuguese
Elementary
Romanian
Elementary
Chinese (Mandarin)
Elementary
Korean
Elementary

Timeline

TDECU Bilingual Member Care

TaskUS
02.2024 - Current

Bilingual Expert Medical Opinion Care Coordinator

TaskUs
12.2022 - 10.2023

Frontier Quality Analyst

Taskus
10.2022 - 12.2023

Frontier Content Moderator

Taskus
09.2022 - 10.2022

Bilingual Medical Records Specialist

Taskus
01.2022 - 09.2022

Bilingual Covid UR Care Coordinator

TaskUs
02.2021 - 12.2021

Dual CSR for Medicare and Marketplace

Medicare
04.2019 - 02.2021

Bilingual Customer Service Representative

Maximus
12.2016 - 03.2019

Freelance Translator of English and Spanish

Freelance
04.2016 - 03.2024

Bilingual Customer Service Representative

Maximus
10.2014 - 06.2016

Cashier

Foamies Restaurant and Bakery Supplies
03.2014 - 10.2014

Teacher's Aide Volunteer

Faith Christian Academy
03.2013 - 04.2014

Teacher's Aide Volunteer

Hudson Elementary School
03.2012 - 08.2012

Bachelor of Arts - Language Interpretation And Translation

The University of Texas At Brownsville

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Zaira Barajas