Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zaira Gutierrez

Compton,CA

Overview

6
6
years of professional experience

Work History

Passenger Service Agent

Alliance Ground International
Los Angeles, CA
02.2026 - Current
  • Assisted passengers with document verification, checking in luggage, and with using the kiosks.
  • Verified that passengers complied with all the required documentation for their complete itinerary. (VISAS, Residency, Health cards, etc.)
  • Received inbound flights and guided passengers throughout the arrivals area.
  • Prepared and sent all needed information for inbound/outbound flights. Complete daily reports and filed away all documentation.
  • Provided friendly and efficient customer service while maintaining company policy and airport safety procedures.

Passenger Service Agent

Worldwide Flight Services
Los Angeles, CA
09.2023 - 12.2025
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Escorted and guided the flight crew and other staff throughout the airport in accordance with security guidelines.
  • Trained new staff on operational procedures and customer service best practices, promoting team efficiency.

Personal Assistant

United Income Tax Services
Lynwood, CA
01.2023 - 07.2024
  • Worked seasonally: January 2023 - April 2023, and January 2024 - July 2024.
  • Answered and redirected phone calls.
  • Greeted and attended clients.
  • Set up appointments and prepared documents for the tax accountant.
  • Input and updated client information in system as needed
  • Properly filed and disposed of documents containing sensitive client information.

Customer Service Representative

Sur Motors Inc.
Gardena, CA
05.2022 - 09.2022
  • Gathered and processed documents when a vehicle was purchased.
  • Followed up with clients daily regarding the vehicle they purchased, via phone call, e-mail, or text messaging.
  • Instructed customers on making payments (cash, checks, or wire transfers).
  • Organized and directed the transportation of purchased vehicles out of the facilities.
  • Documented and logged weakly expenses.

Front End Checkout TA

Walmart
South Gate, CA
07.2020 - 03.2022
  • Greeted customers in a friendly and professional manner.
  • Rang up customers and bagged merchandise.
  • Assisted customers in the self-checkout area.
  • Processed returns and exchanges.
  • Stocked and priced merchandise

Education

High School Diploma -

Marco Antonio Firebaugh High School
Lynwood, CA
06-2020

Skills

  • Customer service
  • Communication
  • Collaboration
  • Adaptive
  • Time management

Languages

Spanish
Native or Bilingual

Timeline

Passenger Service Agent

Alliance Ground International
02.2026 - Current

Passenger Service Agent

Worldwide Flight Services
09.2023 - 12.2025

Personal Assistant

United Income Tax Services
01.2023 - 07.2024

Customer Service Representative

Sur Motors Inc.
05.2022 - 09.2022

Front End Checkout TA

Walmart
07.2020 - 03.2022

High School Diploma -

Marco Antonio Firebaugh High School
Zaira Gutierrez