Zaira Gutierrez
Compton,CA
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
Alliance Ground International
2026.02 - Current
- Assisted passengers with document verification, checking in luggage, and with using the kiosks.
- Verified that passengers complied with all the required documentation for their complete itinerary. (VISAS, Residency, Health cards, etc.)
- Received inbound flights and guided passengers throughout the arrivals area.
- Prepared and sent all needed information for inbound/outbound flights. Complete daily reports and filed away all documentation.
- Provided friendly and efficient customer service while maintaining company policy and airport safety procedures.
Passenger Service Agent
Worldwide Flight Services
2023.09 - 2025.12
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Escorted and guided the flight crew and other staff throughout the airport in accordance with security guidelines.
- Trained new staff on operational procedures and customer service best practices, promoting team efficiency.
Personal Assistant
United Income Tax Services
2023.01 - 2024.07
- Worked seasonally: January 2023 - April 2023, and January 2024 - July 2024.
- Answered and redirected phone calls.
- Greeted and attended clients.
- Set up appointments and prepared documents for the tax accountant.
- Input and updated client information in system as needed
- Properly filed and disposed of documents containing sensitive client information.
Customer Service Representative
Sur Motors Inc.
2022.05 - 2022.09
- Gathered and processed documents when a vehicle was purchased.
- Followed up with clients daily regarding the vehicle they purchased, via phone call, e-mail, or text messaging.
- Instructed customers on making payments (cash, checks, or wire transfers).
- Organized and directed the transportation of purchased vehicles out of the facilities.
- Documented and logged weakly expenses.
Front End Checkout TA
Walmart
2020.07 - 2022.03
- Greeted customers in a friendly and professional manner.
- Rang up customers and bagged merchandise.
- Assisted customers in the self-checkout area.
- Processed returns and exchanges.
- Stocked and priced merchandise
Education
High School Diploma -
Marco Antonio Firebaugh High School
Lynwood, CA2020-06
Skills
- Customer service
- Communication
- Collaboration
- Adaptive
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Passenger Service Agent
Alliance Ground International
2026.02 - Current
Passenger Service Agent
Worldwide Flight Services
2023.09 - 2025.12
Personal Assistant
United Income Tax Services
2023.01 - 2024.07
Customer Service Representative
Sur Motors Inc.
2022.05 - 2022.09
Front End Checkout TA
Walmart
2020.07 - 2022.03
High School Diploma -
Marco Antonio Firebaugh High School