Hi, I’m
Zaira Lara
Mesquite,TX
Summary
Dynamic and reliable professional with extensive experience in customer service at PT's Men's Club. Proven ability to enhance guest satisfaction through strong multitasking and active listening skills. Recognized for maintaining cleanliness and fostering team collaboration, ensuring a welcoming environment while efficiently handling cash transactions and resolving customer inquiries.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
13
years of professional experience
Work History
PT's Men's Club
Waitress
01.2023 - Current
Job overview
- Delivered exceptional customer service in fast-paced environment.
- Managed cash register transactions accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area.
- Handled customer inquiries and resolved issues promptly.
- Developed strong relationships with regular patrons, enhancing their experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
CSB Logistics at Amazon
Lot Attendant
07.2022 - 01.2023
Job overview
- Maintained organized vehicle lot, ensuring efficient space utilization and accessibility for delivery operations.
- Conducted regular inspections of vehicles, identifying maintenance needs to enhance fleet reliability.
- Assisted drivers with loading and unloading shipments, promoting safe handling practices and timely deliveries.
- Collaborated with team members to streamline vehicle movement processes, reducing wait times for incoming trucks.
- Implemented safety protocols during vehicle operations, contributing to a secure working environment for all staff.
- Trained new attendants on operational procedures and safety standards, fostering a knowledgeable workforce.
- Monitored weather conditions impacting lot operations, adapting workflows to maintain efficiency during adverse conditions.
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
Metro by T-Mobile
Sales Associate
06.2024 - 09.2024
Job overview
- Assisted customers with product selection and service inquiries to enhance satisfaction.
- Maintained knowledge of current promotions and store offerings to drive sales.
- Processed transactions accurately using point-of-sale systems for efficient customer service.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Twin Peaks Restaurants
Waitress
08.2016 - 08.2017
Job overview
- Adapted quickly to changing menu items and special requests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Developed strong relationships with regular patrons, enhancing their experience.
Razzoo's Cajun Cafe
Restaurant Hostess
04.2015 - 07.2016
Job overview
- Welcomed guests warmly, ensuring a positive first impression and exceptional dining experience.
- Managed reservations efficiently using restaurant management software, optimizing table turnover and guest flow.
- Coordinated with servers and kitchen staff to streamline service during peak hours, enhancing operational efficiency.
- Trained new host staff on customer service standards and restaurant policies, fostering a collaborative work environment.
- Developed seating plans to maximize space utilization while accommodating special requests from guests effectively.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Vans Shoes
Sales Associate
06.2013 - 02.2015
Job overview
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Managed inventory levels, ensuring accurate stock availability and minimizing discrepancies.
- Assisted customers in selecting products, providing solutions tailored to their needs.
- Collaborated with team members to optimize sales strategies and improve store performance.
- Trained new associates on product knowledge and effective sales techniques for improved results.
- Analyzed sales trends to identify opportunities for upselling and cross-selling initiatives.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Dr. Ralph H. Poteet High SchoolMesquite
High School Diploma
05-2016
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Hospitality service expertise
- Memory retention
- Complaint resolution
- Performance improvement
- Active listening
- Reliability and punctuality
Languages
Spanish
Professional Working
Interests
- Dancing
- Regularly practice mindfulness and meditation for overall wellness.
- Gym Workouts
- Music
- Crafting and DIY Projects
- I like trying new recipes and food trends.
- Road Trips
- Enjoy hobbies that combine physical activity with outdoor exploration.
- Reading
- Creative writing
Timeline
Sales Associate
Metro by T-Mobile
06.2024 - 09.2024
Waitress
PT's Men's Club
01.2023 - Current
Lot Attendant
CSB Logistics at Amazon
07.2022 - 01.2023
Waitress
Twin Peaks Restaurants
08.2016 - 08.2017
Restaurant Hostess
Razzoo's Cajun Cafe
04.2015 - 07.2016
Sales Associate
Vans Shoes
06.2013 - 02.2015
Dr. Ralph H. Poteet High School
High School Diploma