Zaira Rodriguez
Chicago,IL
Overview
1
1
year of professional experience
Work History
Visitors Services Representatives
Field Museum
Chicago, USA
06.2022 - 03.2023
- Provide excellent face-to-face customer service for Museum visitors, members, and donors
- Process ticket orders and membership sales (cash or credit card) using the Museum's ticketing software ACME and Raiser's Edge at the admission doors, Visitor Center, and special exhibits
- Facilitate the admission process by providing information to visitors as they wait
Public Safety Specialist
Adler Planitarium
Chicago, USA
06.2022 - 03.2023
- Customer service
- Monitor exhibits and galleries to prevent loss or damage due to theft, vandalism, fire, or other incidents
Customer Service
Loft
LaSalle, USA
09.2021 - 01.2023
- Provide excellent client service by anticipating the client's needs, exceeding expectations, and adhering to corporate service experience standards
- Acknowledge, interact, and build relationships with clients, creates client loyalty, and has the ability to multi-task while servicing internal and external clients
- Addresses client concerns, coming to resolution when possible, and involving management where appropriate
- Takes ownership, solicits, and incorporates feedback for professional growth and development
- Consistently receive positive, unsolicited client feedback
- Communicate effectively with store management, store team, and external clients in person, through written correspondence, and over the phone
- Build collaborative and productive relationships by sharing ideas, and treating team members fairly
- Responsible for compliance with all company policies, practices, and procedures, and all federal, state, and local laws
Store Associate/Cashier
Macy's
Chicago, USA
10.2021 - 04.2022
- Assisted customers in all aspects of total store fulfillment and satisfied the needs of our digital and physical customers by making appropriate partnerships when necessary
- Provided an exceptional customer experience by ensuring the customer was always top priority
- Acknowledged customers in a friendly and helpful manner
- Operated Point of Sale and Mobile Point of Sale systems
- Demonstrated knowledge of store products and services to drive sales and minimize returns
- Sold gift cards and worked to resolve customers' Macy's card issues, as needed
- Followed the store's audit policies and procedures
- Adhered to asset protection and inventory control and compliance procedures
- Followed shortage programs and procedures
Education
Associate in Arts - Business/Economics
Harold Washington College
Chicago, IL05.2024
Skills
- Customer Service
- Administrative tasks and file management
- Cash handling and order fulfillment
- Can work independently and collaboratively
- Proficient in Microsoft Office Word
- Proficient in Microsoft Office PowerPoint
- Proficient in Microsoft Office Excel
- Proficient in Microsoft Office Outlook
Timeline
Visitors Services Representatives
Field Museum
06.2022 - 03.2023
Public Safety Specialist
Adler Planitarium
06.2022 - 03.2023
Store Associate/Cashier
Macy's
10.2021 - 04.2022
Customer Service
Loft
09.2021 - 01.2023
Associate in Arts - Business/Economics
Harold Washington College