Zaira Romero
Sugar Land
Summary
Professional with experience in branch operations, adept at streamlining processes and enhancing efficiency. Highly focused on team collaboration and achieving results, flexible and reliable in meeting changing needs. Skilled in operations management, customer service, and team leadership, bringing strong focus on optimizing workflows and driving success.
Overview
17
17
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo & Company
07.2023 - 08.2025
- Coordinated daily branch operations and ensured efficient workflow among staff.
- Monitored compliance with company policies and regulatory requirements consistently.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and effectiveness.
- Ensured that all documents are properly filed according to company policies and procedures.
- Trained new branch personnel on operational processes and procedures.
- Advised customers on bank products, services and financial planning options.
Teller
Wells Fargo & Company
02.2017 - 07.2025
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Assistant Manager
Lara’s Cleaning Services
03.2013 - 11.2016
- Developed a loyal customer base through regular follow-up contacts after initial purchase transactions, encouraging repeat business over time.
- Developed strong relationships with key clients by providing exceptional service and support, leading to repeat business and referrals.
- Analyzed sales data to identify areas for improvement, implementing targeted strategies that led to increased performance across all metrics.
- Established a strong rapport with vendors and suppliers, negotiating favorable terms that resulted in cost savings for the organization.
Assistant Store Manager
Party City
10.2008 - 03.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Sharpstown High School
Houston, TX05.2010
Skills
- Office administration
- Document preparation
- Compliance monitoring
- Budget planning
- Sales support
- Customer relationship development
- Cash handling expertise
- Sales and Cross-selling
- Regulatory compliance
Languages
Spanish
Native or Bilingual
Timeline
Branch Operations Coordinator
Wells Fargo & Company
07.2023 - 08.2025
Teller
Wells Fargo & Company
02.2017 - 07.2025
Assistant Manager
Lara’s Cleaning Services
03.2013 - 11.2016
Assistant Store Manager
Party City
10.2008 - 03.2013
Sharpstown High School
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