Zaira Valenciano
Dufur,OR
Summary
Over 5 years of experience in customer service, team leadership, and administrative support, with a proven ability to build relationships and ensure client satisfaction. Skilled in managing financial transactions, maintaining compliance, and organizing records. Bilingual in English and Spanish, offering exceptional communication to serve diverse communities. Committed to delivering personalized service, fostering trust, and supporting a collaborative team.
Overview
9
9
years of professional experience
Work History
Dental Assistant II
Heritage Family Denstistry
The Dalles, Oregon
09.2024 - Current
- Assist dentists during examinations and procedures.
- Accurately record patient medical histories, vital signs, and treatment details.
- Educate patients on dental procedures, payment plans, and oral hygiene techniques.
- Sterilize instruments and prepare treatment rooms.
- Take digital X-rays and preliminary impressions.
- Fabricate temporary crowns, bridges, and custom dental impressions.
- Maintain inventory levels and ensure treatment areas are fully stocked.
- Provide compassionate care to alleviate patient anxiety during procedures.
- Brief patients on scheduled treatments and potential side effects.
- Ensure accurate patient records by updating charts with new data.
Dental Assistant
One Community Health
The Dalles , OR
10.2021 - 09.2024
- Documented patient procedures and updated charts with accurate records.
- Recorded patient vital signs.
- Assisted dentists chair-side during examinations and procedures.
- Provided postoperative instructions and educated patients on oral hygiene techniques.
- Reviewed and organized patient charts for accurate and thorough documentation.
- Sterilized instruments and maintained treatment rooms.
- Took digital X-rays and preliminary impressions.
- Managed inventory, restocked supplies, and ordered materials to ensure smooth operations.
- Performed administrative tasks such as scheduling appointments and updating records.
- Supported clinical tasks like pouring impressions, trimming models, and setting up equipment.
Co-Owner & Client Success Manager
Mova Creative
The Dalles, OR
01.2019 - 08.2023
- Manage financial operations, including budgeting, tracking expenses, and maintaining profitability.
- Meet with prospective clients to answer inquiries, present service offerings, and provide tailored photo and video package pricing.
- Create and present detailed contracts, guiding clients through terms, answering questions, and ensuring timely signatures.
- Generate and send invoices, collect payments, and monitor accounts receivable to maintain cash flow.
- Oversee inventory management, ensuring sufficient supplies for operations while staying within budget.
- Order supplies and equipment necessary for business operations, negotiating with vendors for cost efficiency.
- Build strong client relationships through effective communication, ensuring satisfaction and repeat business.
Manager
Celilo Inn
The Dalles, OR
08.2015 - 09.2021
- Planned and delivered training sessions to enhance employee skills and productivity.
- Assigned tasks and set priorities to maximize team performance.
- Ensured compliance with financial regulations and company policies.
- Monitored budgets and expenditures to maintain cost-effectiveness and quality standards.
- Managed payroll, attendance records, and vacation requests with accuracy.
- Provided leadership during organizational changes and high-pressure situations.
- Coached and mentored team members to improve job performance.
- Delegated work effectively to achieve team goals.
- Maintained professionalism and resolved conflicts calmly in tense situations.
Education
Elite Dental Assisting Academy -
Elite Dental Assisting Academy
Vancouver, WA10-2017
Associate of Science -
Columbia Gorge Community College
The Dalles, OR06-2013
Associate of Arts -
Columbia George Community College
06-2013
Skills
- Computer savvy
- Problem-solving ability
- Experienced in fast-paced environments
- Flexible and adaptable
- Strong verbal, written, and interpersonal communication skills
- Exceptional attention to detail
- Extremely organized
- Great team work
- Qualified Interpreter
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dental Assistant II
Heritage Family Denstistry
09.2024 - Current
Dental Assistant
One Community Health
10.2021 - 09.2024
Co-Owner & Client Success Manager
Mova Creative
01.2019 - 08.2023
Manager
Celilo Inn
08.2015 - 09.2021
Elite Dental Assisting Academy -
Elite Dental Assisting Academy
Associate of Science -
Columbia Gorge Community College
Associate of Arts -
Columbia George Community College
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