Zaire Davis
Jersey City,NJ
Summary
Versatile professional specializing in security operations and customer service excellence. Expertise in incident response and operational support in dynamic environments, fostering a safe atmosphere while delivering high-quality hospitality and healthcare assistance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Operations Associate
Hospital for Special Surgery, Main Campus
New York, NY
02.2024 - 05.2026
- Provided outstanding customer service to patients, medical staff, and visitors in fast-paced hospital café environment, enhancing overall guest experience
- Coordinated service flow during high-volume periods, enhancing operational efficiency and guest satisfaction
- Supported daily operations during high-volume service periods while ensuring an organized, welcoming guest experience
- Upheld sanitation, food safety, and cleanliness standards in line with healthcare facility requirements, ensuring safe dining conditions
Security Operations Specialist
AAPE | Vera Wang | Carolina Herrera
New York, NY
01.2022 - 02.2024
- Monitored entrances, exits, sales floors, and customer activity to enhance store safety and security measures
- Addressed customer concerns professionally while de-escalating potential incidents to maintain a positive shopping environment
- Trained and supported junior staff on operational best practices to ensure team readiness
- Coordinated with internal teams to ensure seamless settlement of securities trades.
Public Outreach Specialist
Jennifer Temps, Inc.
New York, NY
12.2019 - 04.2022
- Provided clear communication and guidance to diverse populations in fast-moving public environments
- Guided public in accessing COVID-19 testing resources and navigating healthcare information in high-traffic transit locations
- Supported emergency response initiatives alongside healthcare and social service teams
- Facilitated partnerships with local organizations to optimize resource sharing and support community needs.
- Helped maintain orderly traffic flow and public compliance at service locations
Education
Associates of Arts (AA) - Communication Studies
LaGuardia Community College
Queens, NY05-2020
Skills
- Service coordination
- Customer service
- Security operations
- Access control
- Incident reporting
- Loss prevention
- Process optimization
- Supply chain logistics
- Microsoft Office and Excel proficiency
Certification
- Osha 30 - General Industry
- Google Data Analytics Certificate
Timeline
Service Operations Associate
Hospital for Special Surgery, Main Campus
02.2024 - 05.2026
Security Operations Specialist
AAPE | Vera Wang | Carolina Herrera
01.2022 - 02.2024
Public Outreach Specialist
Jennifer Temps, Inc.
12.2019 - 04.2022
Associates of Arts (AA) - Communication Studies
LaGuardia Community College