Zaire Dela Cruz
Walnut Creek,CA
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills. Friendly hospitality professional guiding safety of guests and baggage. Highly motivated with background in providing excellent service. Dedicated Bellman with a solid work history. Highly effective at providing excellent service and enjoys working with all sorts of personality types. Looking to join a terrific hospitality establishment.
Overview
7
7
years of professional experience
Work History
Bell Captain
Fairmont San Francisco
08.2016 - Current
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Notified front desk manager of any guest issues in need of additional attention.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
- Posted and maintained public area signage for hotel.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Stored luggage for guests, retrieving baggage and items when notified.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Opened doors and transported luggage for customers with care and efficiency.
- Trained and supervised new staff members on baggage handling procedures.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Inspected luggage for damage prior to storage, reporting issues to patrons.
- Checked baggage handling equipment, performing minor repairs to restore to full functionality.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
Education
Bachelor of Science - Electronics And Communication Engineering
Virgen Milagrosa University Foundation
Philippines04.2009
Skills
- Active Listening
- Assist Customers
- Quality Control
- Train Employees
- Performance Improvement
- High-Energy and Stamina
- Service Prioritization
- Hospitality Service Expertise
- Greet Guests
- Adaptable and Flexible
- Natural Leadership
- Warm and Friendly
- Judgment and Decision-Making
- Workflow Coordination
- Time Management
- Customer Service and Rapport
- Managing Extras
- Anticipating Guest Needs
- Learning Strategies
Timeline
Bell Captain
Fairmont San Francisco
08.2016 - Current
Bachelor of Science - Electronics And Communication Engineering
Virgen Milagrosa University Foundation
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