Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Timeline
Generic

Zaire Faulkner

Novi,MI

Summary

Highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level branch manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Branch Manager

Hertz
01.2023 - Current
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Assessed employee performance and developed improvement plans.

Zone Manager

Paradies Lagardère Airport
09.2022 - Current
  • Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Considered and approved policies to support company initiatives and overall performance.
  • Analyzed and improved performance across zone using sales metrics and performance reports.

Assistant Store Manager

Shoe Carnival
06.2020 - 09.2022
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Operations Manager

Detroit Zoo
03.2016 - 06.2020
  • Devised processes to boost long-term business success and increase profit levels.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Coach Operator

Walmart
10.2017 - 09.2019
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Coached employees through day-to-day work and complex problems.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Created customer support strategies to increase customer retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Education

Bachelor's - Management

Minot State University
Minot, ND
05.2021

Skills

  • Branch Operations Management
  • Sales expertise
  • Employee Development
  • Coaching and Mentoring
  • Interviewing and Hiring
  • Customer Service
  • Human resources knowledge
  • Business development expertise
  • Cash handling expertise
  • Sales professional
  • Business Development
  • Sales Development

Certification

ServSafe

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Manager

Awards

Secret shoppers, 06/01/22, Secret shoppers was awarded to me because I displayed wonderful customer service to secret shopper

Timeline

Branch Manager

Hertz
01.2023 - Current

Zone Manager

Paradies Lagardère Airport
09.2022 - Current

Assistant Store Manager

Shoe Carnival
06.2020 - 09.2022

Coach Operator

Walmart
10.2017 - 09.2019

Operations Manager

Detroit Zoo
03.2016 - 06.2020

Bachelor's - Management

Minot State University

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Zaire Faulkner