Zaire Franklin-sherman
Stockbridge ,GA
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Labor Ready Staffing. Excelled in enhancing retail operations and customer satisfaction through effective problem-solving and motivational skills. Demonstrated adaptability and a keen ability to improve process efficiency, contributing to a positive and productive work environment.
Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in fields I work In
Overview
13
13
years of professional experience
Work History
Cashier Team Lead
MyUnique Thrift Shop
05.2023 - 08.2024
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Laundry Attendant
Labor Ready Staffing
08.2021 - 10.2023
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Sales Associate
Appliance City
01.2017 - 03.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Janitorial Worker
Labor Ready Staffing
01.2016 - 01.2017
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Swept hard surface floors using broom or push broom dust mop.
- Sanitized break area kitchen counters, tables and sinks.
Stocking Crew Member
Labor Ready Staffing Agency
09.2011 - 10.2012
- Identified opportunities for process improvements within stocking operations, suggesting actionable solutions that led to increased efficiency.
- Collaborated with team members on large-scale resets or rearrangements, supporting store goals for merchandising updates or seasonal changes.
- Assisted customers with locating items or providing information, enhancing overall shopping experience and fostering loyalty.
- Contributed to loss prevention efforts through diligent monitoring of merchandise and reporting suspicious activities to supervisors.
- Maintained safe working conditions by adhering to company guidelines, promptly reporting hazards, and utilizing equipment correctly.
Education
High School Diploma -
Piscataway High School
Piscataway, NJ06.2010
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Motivational Skills
- Problem-Solving
- Adaptable and Flexible
- Retail Operations
Timeline
Cashier Team Lead
MyUnique Thrift Shop
05.2023 - 08.2024
Laundry Attendant
Labor Ready Staffing
08.2021 - 10.2023
Sales Associate
Appliance City
01.2017 - 03.2018
Janitorial Worker
Labor Ready Staffing
01.2016 - 01.2017
Stocking Crew Member
Labor Ready Staffing Agency
09.2011 - 10.2012
High School Diploma -
Piscataway High School
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