Zaire Jackson
Cliffwood,NJ
Summary
Licensed Life & Health Insurance professional with direct experience in claims adjustment, case management, and customer service within high-volume insurance environments. Demonstrated success in resolving complex claim discrepancies, maintaining strict compliance with regulatory standards, and consistently exceeding productivity and quality benchmarks. Adept at collaborating with providers, policyholders, and internal teams to ensure accurate claim outcomes and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Specialist (Promoted from Claims Service Associate)
Liberty Mutual
12.2024 - Current
- Process and resolve complex insurance policy and claims issues, ensuring compliance with company policies and state regulations.
- Collaborate with adjusters and cross-functional teams to investigate discrepancies and expedite accurate claim resolutions.
- Manage a high-volume caseload while maintaining top-tier accuracy and customer satisfaction scores.
- Recognized with 20–30 Service Agent of the Week awards for performance, accuracy, and quality assurance.
- Provide peer mentorship in claims-handling best practices, improving departmental efficiency and compliance.
Licensed Life & Health Advisor (Sales & Strategy)
SelectQuote Insurance
12.2022 - 12.2024
- Helped members navigate enrollment process and choose appropriate options.
- Guided clients through life and health insurance enrollments, balancing speed with strict compliance and regulatory requirements.
- Processed dozens of daily cases while maintaining accuracy and documentation standards across multiple carriers.
- Ranked among top performers, receiving Top Sales/Enroller – Dec 2023 award for consistently exceeding sales targets.
- Strengthened client relationships by securing 3–5 referrals per customer, expanding business opportunities.
Creative Director • Media Producer • Founder
The Blak Sheep Family
11.2021 - Current
- Founder and operator of a multi-platform creative ecosystem.
- Led full media production cycles — scripting, editing, publishing, analytics.
- Designed scalable branding and release strategies for independent artists.
- Directed multi-platform content creation and strategic brand campaigns that increased audience engagement by 40%, while consulting artists to refine their visual identity and media presence for enhanced market positioning.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Directed product strategy and marketing initiatives, generating 200K+ views and 100K+ engagements to date, with continued growth.
Education
B.A - Marketing
Delaware State University
Dover, DESkills
- Strategic Process Design
- Customer Success Leadership
- Retention Strategy
- AI-Powered Workflow Management
- Claims Operations
- Growth Analytics
- Project Management
- Microsoft Office Suite
- Google Workspace
- Zoom/Teams Collaboration
- Complex claims consulting
- Claims Processing & Adjustment
- Insurance Policy Review & Resolution
- Regulatory Compliance & Documentation
- Customer & Provider Communication
- High-Volume Case Management
- Accuracy & Quality Assurance
- Cross-Functional Collaboration
- Salesforce, HubSpot, Workday, Microsoft Suite
Accomplishments
- Exceeded monthly enrollment quotas, ranking in the top 10% of sales specialists nationwide.
- Awarded Top Sales/Enroller – Dec 2023 for outstanding performance in life and health insurance sales. (2023)
- Designed and launched digital products and content strategies, driving 200K+ views and 100K+ engagements to date.
- Processed and resolved 90–100 claims and policy cases daily, maintaining compliance with regulatory and company standards.
Certification
- Health Insurance License (NJ)
(EST. 2022- License is current)
- Life Insurance License (NJ)
(EST. 2024- License is current)
- Property & Casualty License
(EST. 2025- License is current)
Timeline
Claims Specialist (Promoted from Claims Service Associate)
Liberty Mutual
12.2024 - Current
Licensed Life & Health Advisor (Sales & Strategy)
SelectQuote Insurance
12.2022 - 12.2024
Creative Director • Media Producer • Founder
The Blak Sheep Family
11.2021 - Current
B.A - Marketing
Delaware State University
Hobbies and Interests
Behavioral Economics, Creative Business Models, Systems Thinking, Leadership Psychology, Technology & AI
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