Zaire May

• Enhanced customer service metrics by accurately completing a high volume of priority package deliveries within set timeframes within various neighborhoods.
• Achieved a 15% increase in operational productivity and daily delivery estimates with advanced GPS-based route-planning strategy employing modern advanced technologies.
• Resolve customer delivery problems proactively far prior to problem escalation while maintaining brand demeanor to proactively promote the brand image by addressing customer-related issues.
• Adhere to safety corporate requirements by directing transports while wearing a safety visor and controlling safety delivery-related risks by planning the company vehicle and route.

• Offer a safe and healthy atmosphere for over 100 participants while delivering specifically tailored programs and activities for 10 to 17 year olds which are attractive and stimulating.
• Develop programs and services that fully cater to the member's needs with regard to their personal health, social interaction, self-development, and the core functions of the organization, mission, and values of YMCA.
• Promote active collaboration with teachers, coaches and other school personnel so as to foster a supportive environment for increased participation, enhanced self-esteem, and belongingness among adolescents.
• Manage safety by meeting the requirements in place and supervising for direct or indirect behavior management, encouragement of pro-social activism, and conflict resolution.

• Managed customer queries alongside self-service to maintain high levels of product satisfaction which promoted effective satisfaction in the products.
• Promoted meeting and inventory control goals by documenting inventories alongside shipment tracking and appropriate organization of the stockroom for streamlined access and replenishment.
• Promotional plans were developed with sound operational workflows to increase sales while goals achieved aligned with corporate policies.
• Mentored new employees on company procedures and effective sales, improving competencies and industry skillsets substantially.