Zaire Turner-Dobson
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Iqor
11.2022 - 07.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Security Officer
Allied Universal Security Services
09.2021 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
Delivery Driver
Amazon
05.2020 - 01.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Education
High School Diploma -
East Bladen High School
Elizabethtown, NC06.2018
Skills
- Configuring Devices
- Desktop Support
- Data Recovery
- Mac Systems
- MS Office Proficiency
- Apple IOS
- Software Diagnosis
- Hardware Upgrades
- Windows 10
Timeline
Technical Support Representative
Iqor
11.2022 - 07.2023
Security Officer
Allied Universal Security Services
09.2021 - 10.2022
Delivery Driver
Amazon
05.2020 - 01.2021
High School Diploma -
East Bladen High School
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