Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
include Assisting in Makeup and Hair
Work Availability
Timeline

Zaisha Jones Nelson

Management Cook/Prep/Customer Service Representative
Dallas,Texas

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience
3
3
Certification
1
1
Language

Work History

Returns Processor

Amazon
Dallas, Texas
07.2022 - 11.2022
  • Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
  • Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
  • Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
  • Maintained detailed records of all return transactions, facilitating accurate tracking and analysis for management review.
  • Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
  • Improved overall productivity by suggesting process improvements based on observations made during daily operations.

Security Officer

Allied Universal Security Services
Dallas, Texas
03.2022 - 08.2022
  • Greeted over 100 guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Reported irregularities such as fire and safety hazards to maintenance.

DeliveryConsultant

Chime Solutions
Dallas, Texas
01.2021 - 03.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
  • Documented calls according to Toyota policies for use in performance measurement and business progress tracking.
  • Performed independent research to solve complex issues, employing resources such as microsoft and other programs for toyota.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Assisted up to 90 clients with product questions to facilitate online ordering process.

Assistant Store Manager

Family Dollar
Dallas, Texas
01.2020 - 12.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas every 2years to identify and proactively resolve issues negatively impacting operations.

Shift Leader

Taco Cabana
Dallas, Texas
04.2018 - 10.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Effectively supervised staff of 6 personnel by implementing company policies, protocols, work rules and disciplinary action.

Stocker/Overnight

HOME GOODS
Dallas, Tx
10.2018 - 02.2019
  • Unloading truck with merchandise on to converter belt separating items then putting them onto cart to get put out into store
  • Restocking everything in store organizing multiple pillows household items sheet pan’s baking trays aprons soap dispenser
  • Also performed putting together living room furniture, school desks, kids' toys, chairs.
  • Took on customer service duties, contributing with up to 8 body's on team
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return
  • Performed inventory counts and stocked merchandise
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Helped customers locate desired items and transfer oversized items to vehicles
  • Demonstrated strong communication skills and understanding of packing slip processing requirements

Cashier

Taco Cabana
Dallas, Tx
08.2017 - 07.2017
  • This job includes receiving customers payment, checking to make sure order is too perfection.
  • Also had to tend to parking lot, pick up trash, sanitizing tables, sweeping cleaning bathrooms.
  • Restocked and organized lobby and back of store.
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Worked flexible schedule and extra shifts resulting in over 60 plus hrs. week
  • Tallied cash drawer at beginning and end of each work shift
  • Processed customer refunds and exchanges according to established guidelines
  • Welcomed customers and helped determine their needs
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Checked personal identifications during alcohol and tobacco sales
  • Stocked, tagged and displayed merchandise as required
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Addressed customer needs and made product recommendations to increase sales
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Collected and authorized payments of guests
  • Greeted customers entering store and responded promptly to customer needs
  • Mentored new team members on sales software system operation
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Reviewed new promotions and monitored price changes

CASHIER

McDonaldds
Sherman, TX
09.2014 - 02.2015
  • Tendering customers' orders, greeting customers
  • Cleaning bathrooms wiping tables down
  • Stocking items back up in drive thru that used that day
  • Making sure customers receive correct food, drink, etc.
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Created price tags and merchandise signs
  • Mentored new team members on sales software system operation
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Welcomed customers and helped determine their needs
  • Worked flexible schedule and extra shifts .60 plus hrs. weeks

Cashier

RaceTrac
, Texas
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

1st Cook

Choctaw Casino
Durant, OK
09.2023 - 01.2024
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Customer Service Representative

Foundever
Denison, TX
01.2024 - 05.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.

Education

High School Diploma -

Texas Can Academy, Dallas ,Texas
01.2016

Skills

  • Management Skills
  • Leadership skills
  • Time Management Skills
  • Friendly (works well with others)
  • Very officiant
  • Quick thinker
  • Detail-Oriented
  • Secure Transportation
  • Learning Strategies
  • Data Logging
  • Active Listening
  • Critical Thinking

Accomplishments

  • FOOD HANDLERS LICENSE /OSHA
  • Alcohol License

Certification

  • PT - Phlebotomy Technician

include Assisting in Makeup and Hair

Whenever im not working or taking care of my daughter im doing makeup/hair either tutorials on youtube or the real thing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative - Foundever
01.2024 - 05.2024
1st Cook - Choctaw Casino
09.2023 - 01.2024
Returns Processor - Amazon
07.2022 - 11.2022
Security Officer - Allied Universal Security Services
03.2022 - 08.2022
DeliveryConsultant - Chime Solutions
01.2021 - 03.2022
Assistant Store Manager - Family Dollar
01.2020 - 12.2020
Stocker/Overnight - HOME GOODS
10.2018 - 02.2019
Shift Leader - Taco Cabana
04.2018 - 10.2019
Cashier - Taco Cabana
08.2017 - 07.2017
CASHIER - McDonaldds
09.2014 - 02.2015
Texas Can Academy - High School Diploma,
Cashier - RaceTrac
Zaisha Jones NelsonManagement Cook/Prep/Customer Service Representative