ZAK HIATT
Fishers,IN
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
23
23
years of professional experience
Work History
Founder
BACK THE BADGE FOUNDATION
, TX
05.2015 - Current
- Raise awareness for fallen police officers
- Coordinate fundraisers in the community for families in local businesses
- Design materials such as shirts, flyers, stickers, etc
- For awareness and fundraising
Operations Manager
Quality Correctional Care
Indianapolis, IN
06.2018 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Operational Manager
Fedex Ground
Indianapolis, IN
04.2020 - 09.2022
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Management
BILLY BOBS
FORT WORTH, TX
11.2011 - 04.2018
- Specialized in managing relationships with alcohol distributors and event planners to positively drive sales growth
- Built and regulated schedules for 13-person staff with an emphasis on duel goals of efficiency and maintaining high standards for customer satisfaction
- Facilitated successfully weekly alcohol procurement and perpetual inventory control
- Conducted team meetings and delegated responsibilities for servers, bar back, and kitchen staff
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Management
TEXAS BAR AND GRILL
IRVING, TX
11.2009 - 11.2011
- Specialized in managing relationships with alcohol distributors and event planners to positively drive sales growth
- Built and regulated schedules for 13-person staff with an emphasis on goals of efficiency and maintaining high standards for customer satisfaction
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Explained services and products to customers in friendly and engaging way.
- Created internal control of day-to-day transactions and punctually opened and closed business.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Field Sales Manager
ANDREW’S DISTRIBUTING
DALLAS, TX
11.2008 - 05.2009
- Handled successfully met sales targets while managing a large region of 65 accounts
- Managed consistent product rotation to insure quality
- Implemented design changes for seasonal promotional concepts including installation of beer logos, neon signs, and other décor
- Managed contracts and operations at customer sites to encourage safe working conditions, compliance and financial performance.
- Delegated work assignments and processes to manage inventory, manpower and equipment and maintain optimal customer service.
- Coordinated staff schedules to properly allocate resources and meet business needs.
Education
BACHELOR OF SCIENCE - Criminal Justice, Psychology
Tarleton State University
Fort Worth, TX01.2019
Skills
- Financial Management
- Microsoft Access
- Corporate Law
- Operation Monitoring
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Planning and Implementation
- Administrative Management
- Customer Service
- Corporate Partnerships
- Management Team-Building
Timeline
Operational Manager
Fedex Ground
04.2020 - 09.2022
Operations Manager
Quality Correctional Care
06.2018 - Current
Founder
BACK THE BADGE FOUNDATION
05.2015 - Current
Management
BILLY BOBS
11.2011 - 04.2018
Management
TEXAS BAR AND GRILL
11.2009 - 11.2011
Field Sales Manager
ANDREW’S DISTRIBUTING
11.2008 - 05.2009
BACHELOR OF SCIENCE - Criminal Justice, Psychology
Tarleton State University
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