Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
Timeline
Generic

Zak Nolen

Boston,MA

Summary

My goal is to deliver exceptional experiences and ensure client satisfaction. I am well versed in a multitude of positions in the restaurant industry and specialize in client interaction. Seeking a position that requires responsibility, organization and great caring with the goal of increasing client retention.

Overview

18
18
years of professional experience

Work History

Server

Wa Shin
02.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in managing sake list and monthly sake pairing program.

Server/Bartender

Mooo… Seaport
03.2023 - Current
  • Creating a warm and comfortable experience to maximize guest retention.
  • Worked with POS system to place orders, manage bills, and handle inventory.
  • Providing the highest level of hospitality to build a solid client base of regular guests.
  • Maintained clean and organized dining areas to uphold restaurants pristine condition.
  • Upsold high-profit items such as rare liquor and exclusive food items to enhance sales numbers.

Server

The Capital Grille
04.2012 - 03.2023
  • Responsible for making sure guests’ high expectations are met.
  • Certified corporate trainer.
  • Developed exceptional relationships with guests, major hotels and nationwide companies.
  • Assisted with wine inventory.
  • Built reputable clientele base through networking and providing exceptional service.
  • Generated $400k-$600k in sales revenue annually.

Business Manager

Herb Chambers Audi/Porsche of Burlington
03.2015 - 10.2017
  • Directed and delivered auto finance loans to clients to facilitate sales and increase revenue
  • Received and approved auto loan applications, supporting loan officers and managed multiple files
  • Planned, organized, executed and supervised implementation of goals
  • Developed and maintained relationships with clients, vendors, State agencies and banks
  • Reviewed and analyzed client credit; qualified and approved applications for auto finance, closed sales contracts, cross sold insurance products, ensure compliance with State laws
  • Structured deals and negotiated with financial institutions to get deals financed and funded
  • Prepared and submitted DMV documentation
  • Performed administrative functions such as handling phones, filing, faxing, copying and data
  • Handled cash, checks and credit card payments for in house financing as well as daily transactions
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Manager/Sommelier

Legal Sea Foods
01.2009 - 04.2012
  • Assisted with logistics and construction for the restaurant
  • Handled managerial responsibilities including cash and sales records
  • Part of the opening team for the roof deck bar and lounge
  • Assisted with private dining booking
  • Certified corporate trainer.

Server

Joes American Bar And Grill
09.2007 - 01.2009
  • Part of the opening management team for the new restaurant.
  • Assisted with the writing of menu and drink specifications.
  • Served tables in a fast-paced environment.

Education

High School Diploma -

Oliver Ames High School
North Easton, MA

Associate of Applied Science -

Massasoit Community College
Brockton, MA

Skills

  • Active, self-motivated, determined, and flexible
  • Manage complex issues creatively and effectively
  • Quick adaptation to an array of situations
  • Assessing and delivering on customer needs
  • Strong networking skills
  • Social perceptiveness

Accomplishments

    Black Belt in Tae Kwon Do 跆拳道

Skills

  • Safe food handling practices.
  • Thriving on high expectations.

Timeline

Server

Wa Shin
02.2025 - Current

Server/Bartender

Mooo… Seaport
03.2023 - Current

Business Manager

Herb Chambers Audi/Porsche of Burlington
03.2015 - 10.2017

Server

The Capital Grille
04.2012 - 03.2023

Manager/Sommelier

Legal Sea Foods
01.2009 - 04.2012

Server

Joes American Bar And Grill
09.2007 - 01.2009

High School Diploma -

Oliver Ames High School

Associate of Applied Science -

Massasoit Community College

Similar Profiles

CREATE PROFILE