Summary
Overview
Work History
Education
Skills
Timeline
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Zakaria Salat

Eagan,MN

Summary

Aspiring Computer Engineer with a strong background in customer service and sales. Proven expertise in computer troubleshooting and building, complemented by exceptional communication skills. Successfully enhanced customer satisfaction through effective problem resolution and support, consistently exceeding service quality standards. Proficient in many programming languages and committed to delivering results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
Eagan, MN
06.2020 - 06.2024
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Sales Representative

American Income Life Insurance Company
Eagan, Minnesota
06.2022 - 12.2023
  • Managed client accounts and provided insurance solutions.
  • Developed strong communication and customer service skills.
  • Ensured that all required documents are properly filled out before submission.
  • Negotiated policy terms and premiums with potential clients, ensuring competitive offers.
  • Maintained accurate records of client information in CRM software system.
  • Prepared presentations outlining product features, benefits, pricing plans.

Customer Service Representative

Hyvee Market Grill
Eagan, MN
06.2022 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Computer Sales Specialist

Self Employed Services
Eagan, MN
10.2021 - 07.2023
  • Built and sold custom computers.
  • Provided troubleshooting, repair, and customer support services.
  • Demonstrated products to customers, while providing detailed information on product features and benefits.
  • Analyzed customer feedback to improve service quality standards.
  • Placed special orders or called other stores to find desired items.
  • Researched solutions for customer inquiries, problems or complaints regarding computer products or services.

Certified Nursing Assistant (CNA)

Commons on Marice
01.2022 - 01.2023
  • Provided high-quality patient care, including assistance with daily living activities and monitoring vital signs
  • Collaborated with healthcare teams to ensure comprehensive patient care
  • Maintained accurate patient records and ensured compliance with healthcare regulations.

Internship

College of Biological Sciences UMN
Minneapolis, MN
  • Assisted in laboratory research and experiments
  • Managed and organized research data and documentation
  • Supported faculty and researchers in various biological science projects.

Education

Bachelor of Science - Computer Engineering

University of Minnesota
Minneapolis, MN
12-2026

Associate of Science - Applied Mathematics

Saint Paul College
Saint Paul, MN
05-2025

Associate of Applied Science - Engineering BroadField

Saint Paul College
Saint Paul, MN
05-2025

High School Diploma -

Two Rivers High School
Mendota, MN
05-2022

Skills

  • Programming Languages: Python, C, C
  • Development Tools: Arduino IDE
  • Hardware Proficiency: Computer building, troubleshooting
  • Web Development: Website design and development
  • Business and Sales: Entrepreneurial experience, insurance sales
  • Healthcare: Certified Nursing Assistant (CNA)
  • Communication
  • Effective Team Collaboration
  • Customer Refund Coordination
  • Customer Complaint Resolution
  • Positive Energy
  • Efficient Payment Handling
  • Clear Written and Oral Communication
  • Money handling
  • Account management
  • Computer proficiency

Timeline

Sales Representative

American Income Life Insurance Company
06.2022 - 12.2023

Customer Service Representative

Hyvee Market Grill
06.2022 - 12.2023

Certified Nursing Assistant (CNA)

Commons on Marice
01.2022 - 01.2023

Computer Sales Specialist

Self Employed Services
10.2021 - 07.2023

Customer Service Representative

Walmart
06.2020 - 06.2024

Internship

College of Biological Sciences UMN

Bachelor of Science - Computer Engineering

University of Minnesota

Associate of Science - Applied Mathematics

Saint Paul College

Associate of Applied Science - Engineering BroadField

Saint Paul College

High School Diploma -

Two Rivers High School

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Zakaria Salat