Zakareya I Albgly
Jersey City
Summary
Motivated professional with extensive experience in administration, human resources, and customer service. Bilingual in Arabic and English, with international exposure in Saudi Arabia and the United States. Proven ability to ensure timely and safe deliveries while adhering to traffic regulations, demonstrating strong organizational skills and a commitment to high-quality client services.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Driver
Uber
Jersey City
03.2024 - 06.2024
- Provided safe and reliable transportation for passengers across various locations.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
- Communicated effectively with riders to ensure a positive travel experience.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
- Assisted passengers with luggage and special requests as needed during rides.
- Managed cashless transactions through the Uber app for seamless payments.
- Followed local traffic laws and regulations to ensure safe driving practices.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Picked up clients from specific locations to transport and drop off at destinations.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Saved fuel by leveraging GPS to identify faster routes.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Secretary to the Chairman
Commission of Investigation & Public Prosecution
Arar
07.2008 - 04.2011
- Provided administrative and clerical support directly to the Chairman
- Handled correspondence, documentation, and scheduling
- Maintained confidentiality of legal and sensitive information
- Managed scheduling and calendar coordination for senior investigators and public prosecutors.
- Drafted and reviewed legal documents and correspondence for ongoing investigations.
- Organized case files and maintained an efficient filing system for easy retrieval.
- Assisted in preparing meeting agendas and taking minutes during official proceedings.
- Communicated with stakeholders to arrange appointments and coordinate interviews.
- Maintained confidentiality of sensitive information related to investigations and prosecutions.
- Utilized office software to create reports, presentations, and documentation as needed.
- Supported team members by providing administrative assistance during high-demand periods.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Office Manager and other staff members.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Greeted visitors and directed to appropriate location or person.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Scheduled meetings and sent invitations specifying time and location.
Department Manager / Store Manager
Bent Noor Al-Khaleejia Trading Services Est.
Dammam
01.2008 - 12.2008
- Managed daily store operations and staff
- Oversaw inventory, sales, and customer service
- Coordinated administrative processes to streamline daily operations and improve efficiency.
- Supervised team members, ensuring adherence to policies and procedures.
- Managed scheduling and logistics for departmental meetings and events.
- Maintained accurate records and documentation for compliance purposes.
- Facilitated communication between departments to support project collaboration.
- Implemented office management systems to optimize workflow and organization.
- Monitored office supplies inventory and placed orders as needed.
- Conducted regular staff meetings to discuss progress and address any issues or concerns.
Collector
Arabian Hala Company Avis Car Rental
Dammam
09.2006 - 01.2008
- Responsible for financial collections and payment tracking.
- Ensured accurate record-keeping and reporting.
- Collected outstanding payments from customers using phone and email communications.
- Managed customer accounts, ensuring accurate billing and payment records.
- Collaborated with team members to resolve payment disputes effectively.
- Maintained organized files for customer interactions and payment histories.
- Utilized company software to track collections and update account statuses.
- Developed payment plans with customers to facilitate timely settlements.
- Assisted in training new staff on collection processes and company policies.
- Ensured compliance with company standards during the collections process.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Maintained accurate records of all collection activities in the system database.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Investigated disputed claims and made appropriate adjustments when necessary.
- Prepared monthly reports summarizing collections activity for management review.
- Assisted customers with inquiries regarding billing statements and account status.
- Reached out to customer to pursue payments, remind of obligations, and discuss default procedures.
- Met demands of busy collections group by performing high volume of daily calls.
- Managed customer accounts by obtaining payment information and updating records.
- Investigated and solved problems with payments, account updates, and other concerns.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
- Achieved production goals by training new employees and incentivizing team members.
- Improved existing collections processes by analyzing rejection patterns and denials.
Store Supervisor
Youssef H. Al-Essawi Est.
Dammam
01.2005 - 08.2006
- Supervised daily store operations to ensure smooth functioning.
- Trained and mentored staff on customer service best practices.
- Implemented visual merchandising strategies to enhance product displays.
- Managed inventory levels to maintain appropriate stock availability.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Conducted regular store audits to ensure compliance with company standards.
- Collaborated with management on promotional events and marketing initiatives.
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained updated records on product deliveries, returns, damages.
- Tracked store inventories and ordered new materials to prevent shortages.
Education
Undergraduate Coursework -
University of New Orleans
Louisiana, USA01.2015
Undergraduate Coursework -
Southern University At Shreveport
Louisiana, USA03-2013
IELTS - English-as-a-Second-Language Education
IELTS
Tennessee, USA12-2012
IELTS - English-as-a-Second-Language Education
IELTS
Florida, USA12-2012
Basic Computer & English Course -
Al-Suwaidi Services - HR & Administration
Dammam, Saudi Arabia01.2005
Technical And Vocational Training Corporation Commercial Secondary Diploma - Internship Training Program
The General Organization of Technical Education
Dammam, Saudi Arabia02-2004
Levels 4-6 -
ELS Language Centers
Khobar, Saudi Arabia01-2004
Skills
- Office administration and management
- Vehicle inspection and compliance
- Route planning and optimization
- Safe driving techniques
- Traffic regulations adherence
- Cashless payment processing
- Service and collections support
- Human resources assistance
- Basic computer applications
- Attention to detail
- City and non-city driving
- Order picking and processing
- Inclement weather driving
- Customer service
- Flexible schedule
- Maintenance and repair
- Shipping and packaging
- Delivery pickup
Languages
- Arabic, Native
- English, Proficient
Personal Information
- Date of Birth: 03/08/85
- Nationality: Saudi Arabian
Coursework
- Basic Computer & English Course, Al-Suwaidi Services - HR & Administration, Dammam, Saudi Arabia, 2005
- ELS Language Centers, Levels 4-6, Khobar, Saudi Arabia, 2012
- IELTS, Florida, USA, Overall 5.0, 2012, Tennessee, USA, Overall 4.5, 2012
Websites
Certification
- I Drive Safely - NY
Timeline
Driver
Uber
03.2024 - 06.2024
Secretary to the Chairman
Commission of Investigation & Public Prosecution
07.2008 - 04.2011
Department Manager / Store Manager
Bent Noor Al-Khaleejia Trading Services Est.
01.2008 - 12.2008
Collector
Arabian Hala Company Avis Car Rental
09.2006 - 01.2008
Store Supervisor
Youssef H. Al-Essawi Est.
01.2005 - 08.2006
Undergraduate Coursework -
University of New Orleans
Undergraduate Coursework -
Southern University At Shreveport
IELTS - English-as-a-Second-Language Education
IELTS
IELTS - English-as-a-Second-Language Education
IELTS
Basic Computer & English Course -
Al-Suwaidi Services - HR & Administration
Technical And Vocational Training Corporation Commercial Secondary Diploma - Internship Training Program
The General Organization of Technical Education
Levels 4-6 -
ELS Language Centers
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