Summary
Overview
Work History
Education
Skills
Timeline
Generic

Za'kari Ambrose-Harley

Summary

Proven customer service expert with a track record of enhancing guest satisfaction at Target through exceptional communication and empathy. Skilled in problem-solving and multitasking, demonstrated by efficiently handling returns and driving sales. Excelled in teamwork and collaboration, significantly improving store operations and guest relations without compromising on cleanliness and order fulfillment.

Friendly, approachable, and customer-focused, with knack for creating positive guest experiences. Knowledge of effective communication strategies and problem-solving techniques with skills in handling inquiries and resolving issues. Dedicated to enhancing guest satisfaction and contributing to welcoming environment.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Developed strong communication and problem-solving skills in customer-focused environment, demonstrating ability to handle diverse inquiries and resolve issues efficiently. Seeking to transition into new field where these transferrable skills can be effectively utilized to enhance customer satisfaction and operational efficiency. Committed to contributing positively to collaborative and dynamic workplace.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
10.2024 - 12.2024
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Drive-Thru Cashier

McDonald's
06.2022 - 05.2024
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Assisted customers with menu items and accurate order fulfillment.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Followed company policies and procedures regarding cash handling.
  • Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
  • Balanced cash drawer at beginning and close of shift.

Education

High School Diploma -

Largo High School
Upper Marlboro, MD
05-2024

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Customer service
  • Complaint handling
  • Guest accommodations
  • Teamwork and collaboration
  • Order fulfillment
  • Cleaning and sanitation
  • Excellent communication
  • Problem-solving
  • Multitasking and organization
  • Customer assistance

Timeline

Guest Advocate

Target
10.2024 - 12.2024

Drive-Thru Cashier

McDonald's
06.2022 - 05.2024

High School Diploma -

Largo High School
Za'kari Ambrose-Harley