Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Za'Kari Glasgow

Waitress
Bellevue,NE

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills; ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
years of professional experience

Work History

Applebee's Grill + Bar

Restaurant Waitress
08.2021 - Current

Job overview

  • Cultivated warm relationships with regular customers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Set positive tone for entire experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Sinclair Gas Station

Cashier Specialist
03.2020 - 07.2021

Job overview

  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Compiled, documented and submitted service payments for food and other items.
  • Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of goods and services.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new team members on sales software system operation.

Hale Meat Locker

Butcher's Apprentice
06.2019 - 12.2020

Job overview

  • Monitored market activity for competitive meat and produce pricing.
  • Calculated weight and quantity of meat to determine appropriate pricing for customers.
  • Collaborated with suppliers to obtain high-quality products and meet customer needs.
  • De-boned and ground meat to prepare cuts and portions for sale.
  • Received and inspected meat deliveries to verify quality and safety of products.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Set up displays and stocked shelves with fresh meats, rotating stock for quality.
  • Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Used filing systems to document quantity of meat received and sold to keep proper records of meat sales.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Labeled meat items clearly and accurately with allergen information and expiration dates.
  • Adjusted machine settings to accommodate different cuts of meat.
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Trained new employees on proper meat-cutting techniques and safety measures.
  • Managed waste and disposal to comply with environmental regulations and minimize waste.

Education

Bellevue East Sr High School
Bellevue, NE

High School Diploma
05.2019

University Overview

  • 3.0 GPA

Skills

  • Collaborative Relationships
  • Customer Needs Assessments, Guest Satisfaction
  • High-Volume Environments
  • Conflict Management, Complex Problem-Solving
  • Credit and Debt Card Processing
  • Sales Expertise
  • Workflow Coordination, Time Management Skills
  • Hospitality and Accommodation
  • Upselling Techniques

Timeline

Restaurant Waitress

Applebee's Grill + Bar
08.2021 - Current

Cashier Specialist

Sinclair Gas Station
03.2020 - 07.2021

Butcher's Apprentice

Hale Meat Locker
06.2019 - 12.2020

Bellevue East Sr High School

High School Diploma

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Za'Kari GlasgowWaitress