Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Zakari Graves

Medford,MA

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

6
6
years of professional experience

Work History

Director of Food & Beverage

Hilton Boston Woburn
10.2022 - Current
  • Maintained sound financial footing by overseeing department profit, loss and budgeting and increased profits by 7% with growth YOY.
  • Streamlined operations for improved efficiency, implementing new inventory management systems that have positively impacted our costs.
  • Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
  • Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department and hotel.
  • Managed budgets effectively, tracking expenses closely and adjusting when needed.
  • Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
  • Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
  • Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.

Restaurant General Manager

Matadora
05.2021 - 10.2022
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions, increasing revenues by 24% since 2019, with growth YOY.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Hired 40+ staff members.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Server

Tavern In The Square
09.2020 - 05.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Restaurant Supervisor

Matadora
12.2019 - 09.2020
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.

Bartender

Matadora
01.2018 - 11.2019
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

High School Diploma -

Ralph C Mahar Regional
Orange, MA
2008

Skills

  • Hygiene Standards
  • Team Leadership
  • Budget Management
  • Time Management
  • Menu Development
  • Sales Forecasting
  • Customer Service
  • Conflict Resolution
  • Hospitality Management
  • Recipe Creation
  • Relationship Building

Accomplishments

  • Supervised team of 80+ staff members.
  • Managed 6M+ in revenue
  • Created multiple cocktail menus
  • Re-opened restaurant as sole manager
  • Hired 50+ staff members
  • Managed 5 executive managers
  • Opened two new serving periods

Additional Information

  • Bill Young, Hotel GM: 720.766.6953
  • Kelly Sundenburg, Restaurant GM: 978.660.6272
  • Kenny Kelleher, Server: 323.252.9333


Timeline

Director of Food & Beverage

Hilton Boston Woburn
10.2022 - Current

Restaurant General Manager

Matadora
05.2021 - 10.2022

Server

Tavern In The Square
09.2020 - 05.2021

Restaurant Supervisor

Matadora
12.2019 - 09.2020

Bartender

Matadora
01.2018 - 11.2019

High School Diploma -

Ralph C Mahar Regional

Similar Profiles

CREATE PROFILE
Zakari Graves