Zakari Runge
Columbus,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated, also eager to apply time management and organizational skills in various environments. Seeking any level of opportunities to expand skills while facilitating company growth. I am always committed to being the best possible version of myself, and lifting others up to be the best that we all can possibly be. I have had to grind and work for everything that I have earned in my life, and I love to push myself. Very excited for any possible opportunities that may come my way, and I thank you greatly for taking the time to look over my resume.
Overview
8
8
years of professional experience
Work History
Sportsbook Supervisor
Caesars Entertainment
Columbus, NE
07.2024 - Current
- Support team members to effectively de-escalate customer disputes and answer questions.
- Issue and reconcile cash drawers for Sportsbook Agents.
- Support the execution of strategies and opportunities from Sportsbook Manager to introduce a Sportsbook product to the brands existing customer base.
- In cooperation with Sportsbook Manager, leverage analytics to provide insights, make recommendations to reach players in new ways, and create value at the casino property.
- Develop and coach Sportsbook Agents on best business practices per company guidelines.
- Liaise with customer base in-person to provide product education and develop loyal relationships.
- In conjunction with security and surveillance, identify banned, self-excluded, or prohibited sports pool patrons.
- Collaborate with the Compliance Department to ensure product and operating procedures are compliant with all regulations, including IC’s, SOP’s, AML, Title 31, etc.
- Protect company assets (e.g., cash variances).
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored operations and reviewed records and metrics to understand company performance.
- Audited company's legal documents to verify compliant policies and procedures.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Implemented new operational procedures, increasing efficiency.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Night Team Leader
Albertsons
Star, ID
07.2023 - 06.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained daily inventory to facilitate successful material distribution.
- Received shipments of merchandise and stocked shelves according to store requirements.
- Assisted customers in locating products on the shelf or in the backroom.
- Broke down and discarded empty packaging and boxes after stocking products.
- Stocked merchandise by UPC codes and read labels to match.
Support Specialist
Renova Worldwide
Emmett, ID
09.2022 - 07.2023
- Provided technical support to customers via phone and email.
- Documented customer inquiries and resolutions in a ticketing system.
- Assisted in the development of user training materials and FAQ documents.
- Coordinated with vendors for product ordering and delivery services.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Maintained positive working relationship with fellow staff and management.
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Developed inventory control systems to track stock levels, delivery times and transport costs.
- Ensured that all customer orders were processed correctly and shipped on time.
- Organized storage areas within the warehouse for easy access to products when needed.
- Maintained detailed records of shipments including weight, cost, method of shipment.
Shop Technician
Pillen Family Farms
Humphrey, NE
05.2017 - 03.2022
- Maintained accurate records of repair work completed in the shop logbook.
- Performed preventative maintenance activities on shop equipment to ensure optimal performance levels.
- Followed standard operating procedures when performing maintenance tasks in the shop area.
- Provided technical support to other technicians regarding machine operations and repairs.
- Ordered replacement parts from vendors as needed for repairs or upgrades.
- Communicated effectively with supervisors regarding progress on assigned projects.
- Ensured that all necessary paperwork was completed accurately after completing repair jobs.
- Maintained basic knowledge of mechanical and electrical systems to troubleshoot and correct various problems.
- Documented shop activities against checklists and supporting documentation for work decisions.
Store Associate
Aurora Mall
Aurora, NE
11.2018 - 01.2020
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Assisted customers with product selection, pricing and availability.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
- Demonstrated excellent customer service skills at all times.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Education
High School Diploma -
Aurora High School
Aurora, NE03-2020
Some College (No Degree) - Sports Communication
University of Nebraska, Lincoln
Lincoln, Nebraska, NESkills
- Complaint resolution
- Technical Support
- Client Service
- Quality Improvement
- Mentoring
- Shift Scheduling
- Documentation And Reporting
- Team Supervision
- Cash Handling
- Flexible Schedule
- Goal Setting
- Client Support
- Overseeing Daily Activities
- Teamwork and Collaboration
- Sales expertise
- Call Center Operations
- Attention to Detail
- Leadership
- Safety
- Problem-Solving
- Work Planning and Prioritization
- Account Management
- Regulatory compliance
- Team leadership
- Operational efficiency
- Relationship building
- Product knowledge
- Conflict resolution
- Time management
- Training and mentoring
- Operational Streamlining
Affiliations
- Author/Novelist
- Painter
- Web Design
- Sports Broadcasting
- Sports Management
- Volunteer
- Marketing
Education and Training
other
References
References available upon request.
Accomplishments
- 2025 Caesar's Founders Award Winner
References
References available upon request.
Timeline
Sportsbook Supervisor
Caesars Entertainment
07.2024 - Current
Night Team Leader
Albertsons
07.2023 - 06.2024
Support Specialist
Renova Worldwide
09.2022 - 07.2023
Store Associate
Aurora Mall
11.2018 - 01.2020
Shop Technician
Pillen Family Farms
05.2017 - 03.2022
High School Diploma -
Aurora High School
Some College (No Degree) - Sports Communication
University of Nebraska, Lincoln
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