Zakari Yousey
Statesville,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Assistant Manager
5 Star Express Car Wash
2022.11 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Collecting sales and car information for weekly meetings.
Lead Foreman
Salomon Garduno Fencing
2020.01 - Current
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Installed metal and wooden fences and privacy borders.
- Used hand tools and instruments to take measurements.
- Conducted site inspections to determine project costs and required installation materials.
- Dug holes and trenches to position fences correctly.
- Joined, raised and secured fence segments in place.
- Inspected fences for gaps and vulnerabilities, making necessary adjustments.
- Discussed fencing requirements and specifications with clients.
- Filled post holes with concrete to maintain proper stability and longevity of fencing installations.
- Attached rails or tension wire along bottoms of posts to form fencing frames.
- Set metal or wooden posts in upright positions in postholes.
- Complied with safety and quality requirements to protect personnel, customers and property structures.
- Discussed fencing needs with customers and estimated and quoted prices.
- Gathered location measurements and fence requirements to determine project scopes and establish action plans.
- Met customer needs by consulting project documentation to achieve proper marking of fence lines and pole locations.
- Used power-driven auger to hollow out postholes with efficiency and manual digging methods for less complex work.
General Manager
Little Caesars
2021.09 - 2022.06
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Server
Waffle House
statesville , nc
06.2018 - 02.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items and recorded order information.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Manager
Papa Johns
Mooresville , NC
01.2015 - 04.2016
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Integrated service and team management strategies to boost business profits.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Tracked food production levels, meal counts and supply costs.
- Maximized quality assurance by completing frequent line checks.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Motivated staff to perform at peak efficiency and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
GED -
Mooresville Senior High School
Mooresville,NC03.2011
Skills
- Staff Supervision
- Business Development Understanding
- Time Management
- Customer Relations
- Staff Management
- Schedule Oversight
- Team Motivation
- Excel Proficiency
- Biweekly Payroll Management
Timeline
Assistant Manager
5 Star Express Car Wash
2022.11 - Current
General Manager
Little Caesars
2021.09 - 2022.06
Lead Foreman
Salomon Garduno Fencing
2020.01 - Current
Server
Waffle House
06.2018 - 02.2020
Manager
Papa Johns
01.2015 - 04.2016
GED -
Mooresville Senior High School
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