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Dynamic IT Helpdesk professional with a proven track record at Northern Light Health OPTUM, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Adaptable and dependable, I thrive in fast-paced environments, consistently delivering exceptional support and fostering positive team collaboration.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings apositive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure anentry-level position. Ready to help the team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with aswift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, awillingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies anda passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Am pursuing Data science course with Intellipaat and I have completed MSSQL projects..

Accounting and Business Analytics student (3.80 GPA, Honors Program) with hands-on experience in NetSuite, Excel, and Shopify. Skilled in invoice processing, sales order management, and large-scale data review to support accurate financial records and operational efficiency. Detail-oriented, analytical, and committed to strengthening accounting and reporting processes.

Graduated with a B.S. in Psychology & Computer Science Minor in the University of Missouri - St. Louis. I'm an adaptable and motivated individual with a background in Social Media Management and Food Service. These industries taught me the power of communication, teamwork, and staying sharp under pressure. I’m results-driven, have a strong work ethic, and am always looking for ways to grow.

In the dynamic realm where electromechanical engineering meets information technology, I bring a unique perspective forged through six years of dedicated IT experience. As an electromechanic engineer turned IT professional, my journey reflects a commitment to continuous learning and adaptability.
I have honed my skills through targeted trainings, with a standout proficiency in Jira network administration. This expertise allows me to streamline project management, enhancing collaboration and efficiency.
What sets me apart is my exceptional support skills, a testament to my electromechanical engineering roots. My commitment, proactivity, and attention to detail ensure that I not only troubleshoot technical challenges but contribute to the proactive IT environment crucial in today's fast-paced industry.
In summary, my journey is defined by a passion for both electromechanical engineering and IT excellence. I bring a unique blend of skills, highlighted by outstanding support capabilities, commitment, proactivity, and meticulous attention to detail. Thank you for considering my fusion of engineering and IT expertise.
Thank you.

Zakaria Abdi

Overview

Work History

IT Helpdesk

Help Desk Technician

Admissions Help Desk

Security Officer

Education

Bachelor of Science - Cybersecurity

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IT Helpdesk

Help Desk Technician

Admissions Help Desk

Security Officer

Bachelor of Science - Cybersecurity

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