Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Za'Karia Cruz

Snellville,USA

Summary

Qualified with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Office Manager/EyeCare Advisor

LensCrafters
11.2022 - Current
  • Oversaw the daily operations within the Doctor's Office
  • Scheduled appointments, managed patient flow, and handled administrative tasks like insurance verification
  • Maintained a clean, organized, and patient-friendly environment while ensuring compliance with HIPAA and safety protocols.
  • Assisted in onboarding new hires with training of the position
  • Strong background in customer service, ensuring a welcoming and informative environment for clients seeking eye care advice.
  • Expert in training and developing staff to enhance product knowledge and customer service capabilities within the team.
  • Effective communicator adept at liaising between customers and eye care professionals to ensure seamless service delivery.
  • Experienced in implementing policies and procedures that maintain compliance with industry regulations and enhance operational efficiency.
  • Passionate about promoting eye health and educating clients on the importance of regular eye examinations and proper eyewear care.
  • Results-driven leader focused on achieving sales targets while promoting a culture of patient-centric service in the office.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Server Assistant

Puttshack
08.2022 - 11.2022
  • Dynamic and customer-focused server assistant with a passion for delivering exceptional service in a fast-paced environment.
  • Proficient in coordinating with kitchen and serving staff to ensure timely and accurate order delivery.
  • Experienced in maintaining cleanliness and organization of dining areas, enhancing the overall guest experience.
  • Ability to manage multiple tasks efficiently while maintaining a positive attitude during peak service hours.
  • Dedicated team player with a strong work ethic and a commitment to contributing to a collaborative team environment.
  • Enthusiastic about creating memorable experiences for guests through attention to detail and excellent service.

To Go Specialist/Server

Chili's
01.2022 - 08.2022
  • Dedicated To Go Specialist with exceptional communication skills and a passion for delivering excellent customer service.
  • Proficient in handling high-volume orders efficiently, ensuring accuracy and timely delivery.
  • Experienced in menu knowledge and recommending items to enhance the customer experience.
  • Skilled in multitasking, allowing for effective management of both dine-in and to-go orders.
  • Adept at using point-of-sale systems to process transactions quickly and accurately.

Education

B.S - Psychology

Georgia Gwinnett College
Lawrenceville, GA
12.2024

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Hard working
  • Flexible
  • Team player
  • Resourceful
  • Leadership
  • Customer service and client relations
  • Communication (verbal and written)
  • Time management
  • Office management
  • Organizational skills
  • Office administration

Additional Information

Graduated with Honors Magna Cum Laude, Member of Alpha Kappa Alpha Sorority Inc.

Languages

Spanish
Limited Working

Timeline

Office Manager/EyeCare Advisor

LensCrafters
11.2022 - Current

Server Assistant

Puttshack
08.2022 - 11.2022

To Go Specialist/Server

Chili's
01.2022 - 08.2022

B.S - Psychology

Georgia Gwinnett College

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