Zakaria Jokharidze
Senior IT Engineer
Brooklyn,NY
Summary
Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in Systems Infrastructure planning and implementation.
Overview
7
7
years of professional experience
4
4
Certificate
Work History
IT Manager
Majorel Georgia
Tbilisi
07.2023 - 11.2023
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Created detailed documentation for software, hardware, and network configurations.
- Monitored system performance and identified areas for improvement.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
- Resolved conflicts between different stakeholders regarding IT projects.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Ensured all components are compatible with existing systems prior to implementation.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Supervised lifecycle processes pertaining to IT framework.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Recruited, trained and supervised IT department staff.
- Procured IT resources for strategic and operational computing requirements.
- Controlled operational IT budget and expenditures within department parameters.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Analyzed workflows and established priorities for daily operations.
Senior IT Support Engineer
Majorel Georgia
Tbilisi
01.2022 - 07.2023
- Configured, tested and deployed new hardware and software systems in accordance with company standards.
- Provided technical support for end users regarding hardware, software and network related problems.
- Developed user accounts and assigned privileges on the local area network as well as remote access systems.
- Installed, configured and maintained server operating systems including Windows Server 2008, 2012, 2016.
- Managed backups of data files using established procedures to ensure business continuity.
- Developed scripts to automate routine tasks such as system monitoring, patch management.
- Created documentation for IT operations procedures and processes.
- Analyzed system logs and application errors to identify potential issues and troubleshoot accordingly.
- Deployed automated updates for Microsoft Windows OS using WSUS or SCCM 2012 R2, 2016, 2019.
- Provided training for end users on how to use various applications within their departments.
- Resolved complex technical problems by researching solutions online or via vendor support channels.
- Updated network diagrams with changes in equipment configuration or layout when necessary.
- Participated in regular meetings with other IT staff members to discuss upcoming projects or initiatives.
- Assisted with the development of policies and procedures related to information technology operations.
- Ensured all corporate IT assets were inventoried accurately in order to maintain an up-to-date asset database.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Completed root cause analysis on routine and complex problems.
- Maintained positive working relationship with fellow staff and management.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Developed training materials and procedures or trained users in proper use of hardware or software.
IT Support Engineer
Majorel Georgia
Tbilisi
10.2018 - 01.2022
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Developed and maintained user accounts, permissions, and access rights.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Assisted with network infrastructure design and implementation.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created technical documentation for internal use by IT staff members.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Developed scripts to automate routine tasks related to system maintenance.
- Maintained inventory records of all hardware components within the organization's network.
- Used remote login tools to assist clients with technical and product questions.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
IT Support Engineer
NRC Environmental Services
Tbilisi
04.2017 - 10.2018
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Developed and maintained user accounts, permissions, and access rights.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Assisted with network infrastructure design and implementation.
- Created technical documentation for internal use by IT staff members.
- Implemented security measures to protect organizational data from unauthorized access.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Maintained inventory records of all hardware components within the organization's network.
- Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
Education
Master of Science - Computer and Information Sciences
Georgian Technical University
Tbilisi06.2009
Bachelor of Science - Computer And Information Sciences
Georgian Technical University
Tbilisi06.2007
Skills
- Risk Mitigation Planning
- Information Confidentiality
- Team Collaboration
- Documentation and Reporting
- Quality Assurance
- Documentation Management
- Technical Troubleshooting
- Change Management
- Infrastructure Development
- Requirements Analysis
- Team Development
- Equipment Procurement
- Scope Definition
- Project Planning
- Windows 95/98/2000/XP/XP Pro/NT
- Project Coordination
- Budget Control
- User Support
- Security Planning
- Software Licenses and Patches
- Security Improvements
- Infrastructure Planning
- Department Management
- Staff Hiring
- TCP/IP protocol
- Firewalls, VPNs and security products
- Cloud services
- Server maintenance
- Technical Documentation
- System Upgrade Design
- Troubleshooting and resolution
- Remote support
- System deployment monitoring
- Switches and routers
- Scripting skills
- SonicWall
- Network security
- Mac systems
- Windows 10
Languages
English
Full Professional
Russian
Native/ Bilingual
Georgian
Native/ Bilingual
Certification
- CCNA - 2008 - 2011
- MCP
- Jamf 200 - February 2020
- School of Cloud & DevOps Master's program - September 15, 2023
Timeline
IT Manager
Majorel Georgia
07.2023 - 11.2023
Senior IT Support Engineer
Majorel Georgia
01.2022 - 07.2023
IT Support Engineer
Majorel Georgia
10.2018 - 01.2022
IT Support Engineer
NRC Environmental Services
04.2017 - 10.2018
Master of Science - Computer and Information Sciences
Georgian Technical University
Bachelor of Science - Computer And Information Sciences
Georgian Technical University
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