Zakaria Malek
Orlando,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Business Operations Manager
Dairy Queen
Kissimmee, FL & Mt. Dora, FL
08.2021 - Current
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Managed cross-functional teams for successful project completion and timely delivery of products or services.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
- Designed comprehensive training programs to enhance employee skills and boost overall performance.
- Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with business goals.
Construction Project Manager
Renove8 General Services
Orlando, FL
01.2020 - Current
- Improved project efficiency by streamlining communication between team members and stakeholders.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Ensured safety compliance by conducting regular site inspections and implementing necessary corrective actions.
- Established successful relationships with clients, leading to repeat business and positive referrals.
- Negotiated contracts with vendors and subcontractors for optimal cost savings on materials and services.
Resort Operations Manager
Rann Riders
Dasada, India
01.2013 - 09.2018
- Implemented quality control systems that boosted overall product consistency and reliability.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed systems and procedures to improve operational quality and team efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
BBA - Business Administration And Management
Valencia College
Kissimmee07.2015
Skills
- Budgeting and forecasting
- Strategic Planning
- Project Management
- Sales operations
- Operations Management
- Business Workflows
- Financial data decision-making
- Accounting Principles
- Analytical Skills
- Financial Oversight
- Staff Management
Timeline
Business Operations Manager
Dairy Queen
08.2021 - Current
Construction Project Manager
Renove8 General Services
01.2020 - Current
Resort Operations Manager
Rann Riders
01.2013 - 09.2018
BBA - Business Administration And Management
Valencia College