ZAKARIA MEZOUARI
Chelsea
Summary
Accomplished Duty Manager at Turkish Airlines with expertise in aircraft weight and balance, ensuring safety and operational excellence. Proficient in multiple languages and aviation software, demonstrating professionalism and organizational skills. Successfully led teams to improve efficiency, achieving a 95% on-time performance rate. Recognized for rigorous analysis and synthesis in crisis management.
Overview
18
18
years of professional experience
Work History
Duty manager
TURKISH AIRLINES
09.2015 - Current
- Utilized comprehensive knowledge of airline reservation and ticketing procedures to enhance customer service and streamline booking processes.
- Processed and managed various types of invoices, ensuring accuracy and efficiency in financial operations.
- Extensive expertise in World Tracer baggage operations, IROPs management, and supervision of ramp operations, including aircraft turnaround coordination.
- Thorough knowledge of aircraft weight and balance principles, with proven experience in preparing and validating manual load sheets in compliance with operational and safety requirements.
- Conducted safety audits and supervised ground handling operations, ensuring compliance with safety regulations and maintaining operational standards.
- Acted as a safety advocate at the station and upheld safety protocols.
Main Swiss Airlines Operations Supervisor
Swissport-Central Load Control/operation control center
Boston
08.2012 - 08.2015
- Oversaw and managed daily flight operations, monitored flight movements, and coordinated responses to delays, disruptions, and emergency situations to maintain operational efficiency and safety.
- Coordinated operational tasks for airline and ramp teams through Operations Control Center, facilitating efficient aircraft turnaround and on-time performance.
- Supervised Swiss Airlines operations, ensuring certification in manual and automated weight and balance systems for all Swissport-handled airlines.
- Overseeing the coordination between internal teams (dispatch, maintenance, ground services) and external agencies (ATC, meteorological services).
- Managed crisis situations by assessing issues and coordinating responses to minimize operational impacts.
- Responding to delays, cancellations, and diversions, and determining the best course of action.
- Communicating with flight crews to address operational concerns, such as weather changes or mechanical issues.
- Managing and adjusting schedules in real-time to maintain operational efficiency.
- Logan Airport Boston, MA
supervisor/ Load control
Marrakech Menara Airport
08.2008 - 07.2012
- Distribute loads according to safety regulations, weight & balance limits, gravity parameters, special handling requirements, and accessibility constraints.
- Prepared and verified loading instruction reports (LIRs), load sheets, trim sheets, and cumulative checks to ensure compliance with safety standards.
- Check that loads match the LIR, are in the correct position, and are properly secured.
- Perform lateral balance checks and ensure no-fit positions are correct.
- Confirm restraints, locks, and door sill locks are in place before closing hold doors.
- Verify that heavy items are within height and weight limits, and that hazardous materials are handled per regulations.
- Monitored flight schedules, responded to telex updates, and liaised with customer airlines to address handling matters effectively.
- Stop loading if discrepancies are found and ensure they are corrected before proceeding.
- Trained and guided junior staff on loading/unloading procedures and safety protocols, enhancing team competency and safety awareness.
- Maintain discipline, ensure staff morale, and complete irregular load reports if issues are found.
Education
BA - English Literature Option Linguistics
Cadi Ayyad University
Marrakech MoroccoSkills
- Arabic
- French
- English
- Spanish
- Rigour and precision of logical reasoning
- Spirit of analysis and synthesis
- Sense of organization
- Professionalism
- Ability to work independently or as part of a team
- Computer literate (International Aviation software, Word and Excel)
- Detail oriented
- Organized
- Reliable
- Hardworking
Languages
- Arabic
- French
- English
- Spanish
Timeline
Duty manager
TURKISH AIRLINES
09.2015 - Current
Main Swiss Airlines Operations Supervisor
Swissport-Central Load Control/operation control center
08.2012 - 08.2015
supervisor/ Load control
Marrakech Menara Airport
08.2008 - 07.2012
BA - English Literature Option Linguistics
Cadi Ayyad University