Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zakaria Qatoni

Amman,Jordan

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Cargo Operational Manager

Dome Trans
Istanbul, Turkey
07.2017 - 03.2024
  • Developed and implemented operational policies and procedures to meet organizational objectives.
  • Created and maintained operational budgets, monitored costs and identified areas for cost savings.
  • Ensured compliance with safety regulations, industry standards and government laws.
  • Managed the daily operations of a team of 20 employees.
  • Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
  • Organized workflow by assigning responsibilities to departments and teams and individuals.
  • Identified opportunities for process improvement in order to increase productivity levels.
  • Developed strategies to improve customer service, quality assurance systems, and business processes.
  • Analyzed data to identify trends that could be used to improve operational performance.
  • Monitored inventory levels and placed orders as necessary to maintain adequate stock levels.
  • Negotiated contracts with vendors for supplies needed for operations management activities.
  • Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.

Operation Manager

DHL Aviation Charter
Amman, Jordan
01.2004 - 01.2017
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Built strong operational teams to meet process and production demands.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Provided technical expertise in the design and implementation of automated systems used in the operations department.

Education

High School Diploma -

Amman
Jordan

Skills

  • Logistics Management
  • Data Management
  • Business Forecasting
  • Cost Control
  • Sales Tracking
  • Data Analysis
  • Customer Service Management
  • Inventory Management

Certification

  • Private Pilot- Jordanian Royal Academy 1989

Languages

English
Limited
Arabic
Professional

Timeline

Cargo Operational Manager

Dome Trans
07.2017 - 03.2024

Operation Manager

DHL Aviation Charter
01.2004 - 01.2017

High School Diploma -

Amman

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Zakaria Qatoni