Zakaria Stour
Everett,MA
Summary
Qualified Facilities and Employee Experience leader with a proven record overseeing multi-million-dollar budgets, global vendor management, and end-to-end workplace transformations. Blends financial discipline with creative functionality, delivering spaces that are both highly functional and aesthetically engaging. Trusted executive partner skilled at managing global off-sites, confidential projects, and executive-level support. Recognized for driving culture and engagement through innovative programming, office relocations, and large-scale build-outs including Similarweb’s Burlington HQ.
Overview
10
10
years of professional experience
Work History
Employee Experience Manager & Executive Assistant
Similarweb
07.2024 - Current
- Spearheaded the $140K+ Burlington office relocation and 17K sq ft build-out, managing architects, contractors, and vendors to deliver on-time and under budget.
- Oversaw design implementation including custom signage, kitchen layout, and workspace furniture procurement.
- Coordinated IT infrastructure.
- Managed budget and purchasing across North and South America Employee Experience programs.
- Planned and executed global off-sites and confidential CRO-level projects.
- Achieved 92% workplace satisfaction rating – highest among global offices.
Office Manager
Putthack
07.2022 - 07.2024
- Opened flagship Seaport location, hiring and onboarding 200+ employees.
- Directed facilities operations, vendor management, and maintenance across multiple national openings.
- Managed payroll, budgets, and purchasing, ensuring profitability while maintaining high employee satisfaction.
- Primary liaison for building inspections, liquor licenses, and compliance requirements.
Rooms Controller
Encore Boston Harbor
03.2021 - 07.2022
- Oversaw room inventory management and collaborated with accounting on financial reconciliations.
- Managed third-party reservations, credit card disputes, and VIP guest relations.
- Partnered cross-functionally with IT, engineering, and operations.
Operations Manager
Andaz West Hollywood (Hyatt)
08.2017 - 03.2021
- Directed front office, housekeeping, sales, and marketing operations.
- Built and maintained relationships with Globalist-tier VIP guests.
- Oversaw labor, P&L; tracking, and cross-departmental coordination.
- Led guest recovery, training, and quality assurance initiatives.
Assistant Director of Guest Services
Hyatt Regency Boston Harbor
10.2015 - 08.2017
- Led Guest Services, Concierge, Valet, and Bell operations.
- Developed guest itineraries and provided logistics support for high-profile clients.
Education
Bachelor of Science - International Business
Nichols College
Dudley, MASkills
- Facilities Management
- Vendor & Contractor Negotiations
- Budget Ownership & Financial Tracking
- Office Relocations & Build-Outs
- Executive Assistance
- Space Planning & Design
- Global Off-Site Coordination
- Employee Engagement & Culture Programs
- Contract Management
- Hospitality Operations
- Workplace Technology Integration
Timeline
Employee Experience Manager & Executive Assistant
Similarweb
07.2024 - Current
Office Manager
Putthack
07.2022 - 07.2024
Rooms Controller
Encore Boston Harbor
03.2021 - 07.2022
Operations Manager
Andaz West Hollywood (Hyatt)
08.2017 - 03.2021
Assistant Director of Guest Services
Hyatt Regency Boston Harbor
10.2015 - 08.2017
Bachelor of Science - International Business
Nichols College
Similar Profiles
Jade DietrichJade Dietrich
ENTERPRISE ACCOUNT MANAGER, SOUTHERN EUROPE at SimilarwebENTERPRISE ACCOUNT MANAGER, SOUTHERN EUROPE at Similarweb
Ashley McRaeAshley McRae
Account Executive at SimilarwebAccount Executive at Similarweb
Anne-Christele AntoineAnne-Christele Antoine
Senior Billing Specialist at SimilarwebSenior Billing Specialist at Similarweb
ALEXIS PASQUARIELLOALEXIS PASQUARIELLO
General Manager at TalbotsGeneral Manager at Talbots
Yelince alejandra QuinteroYelince alejandra Quintero
Preparer at Bailey & SagePreparer at Bailey & Sage