Zakariah Lee
DeFuniak Springs
Summary
Dynamic professional with extensive experience in retail management at Hibbett, excelling in team leadership and customer service. Proven track record in developing training programs that enhance performance and foster a customer-first culture. Skilled in multitasking and communication, driving sales growth through effective merchandising and customer engagement strategies. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager/Retail Sales Associate
Hibbett
DeFuniak Springs
08.2023 - Current
- Developed and implemented training programs to enhance team performance and customer service.
- Led weekly staff meetings to align store goals and improve communication among team members.
- Executed visual merchandising strategies to optimize product presentation and increase sales.
- Fostered a customer-first culture by encouraging staff to engage with customers and address needs.
Teacher/Teacher Assistant
Walton Head Start/ Walton Early Head Start
DeFuniak Springs
05.2021 - Current
- Developed engaging lesson plans tailored to meet the diverse learning needs of students.
- Implemented a variety of teaching methods to foster student engagement and promote critical thinking.
- Facilitated parent-teacher conferences to discuss student progress and address concerns.
- Collaborated with colleagues to design and refine curriculum materials for classroom use.
Assistant Manager
Lockerroom by Lids
Destin
03.2023 - 07.2023
- Coordinated inventory management processes to ensure optimal stock levels and minimize losses.
- Supported team members in achieving sales targets through motivation and performance tracking.
- Implemented customer feedback systems to gather insights and improve service quality.
Substitute Teacher/Teacher Aide
Walton County School District
11.2022 - 02.2023
- Implemented diverse instructional strategies to accommodate varying student learning styles.
- Monitored student progress and provided feedback to ensure academic success.
- Collaborated with school staff to support students' academic and emotional needs.
Co-Manager
Journeys
Destin
10.2019 - 05.2022
- Supported team members in achieving daily sales goals through training and motivation.
- Executed store merchandising strategies to enhance product visibility and customer engagement.
- Developed and maintained relationships with customers to promote loyalty and repeat business.
- Analyzed sales data to adjust inventory levels and maximize sales opportunities.
- Implemented loss prevention strategies to minimize shrinkage and ensure profitability.
Customer Service Desk Associate
Walmart
DeFuniak Springs
10.2017 - 08.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Identified opportunities for process improvement within the department.
- Maintained accurate records of customer interactions and transactions.
- Processed returns and exchanges according to company policies.
- Cashed checks and processed money orders
Education
Bachelor of Science - Early Childhood Education Ages Birth through Four
Northwest Florida State College
Niceville, Florida12.2025
Diploma -
Walton High School
DeFuniak Springs, Florida05.2018
Skills
- Student engagement
- Team collaboration
- Instructional strategies
- Customer service
- Team leadership and coaching
- Outstanding communication skills
- Verbal and written communication
- Customer relations
- Multitasking and organization
- Bank and safe deposits
- Cash management
Certification
Florida Staff Credential, Florida Department of Children and Families, 10/01/22, 7633735
Timeline
Store Manager/Retail Sales Associate
Hibbett
08.2023 - Current
Assistant Manager
Lockerroom by Lids
03.2023 - 07.2023
Substitute Teacher/Teacher Aide
Walton County School District
11.2022 - 02.2023
Teacher/Teacher Assistant
Walton Head Start/ Walton Early Head Start
05.2021 - Current
Co-Manager
Journeys
10.2019 - 05.2022
Customer Service Desk Associate
Walmart
10.2017 - 08.2019
Bachelor of Science - Early Childhood Education Ages Birth through Four
Northwest Florida State College
Diploma -
Walton High School