Years of experience
ZAKARIAH RITTENHOUSE
Minneapolis,MN
Summary
Resourceful and innovative Learning Experience Designer with over 10 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
19
19
50
50
Large scale programs designed and implemented
Work History
Lead Learning Experience Designer
Braze
Minneapolis, MN
07.2021 - Current
- Develop and manage operational efficiencies with supporting growing sales teams
- Complete screen casting, as well as video and audio editing, for instructional videos
- Continually develop and make improvements to content through feedback-gathering, cross-department collaboration, and experimentation
- Develop instructor-led programs specific to sales department needs
- Designed course materials and supported implementation.
- Planned and monitored implementation of technology-based learning programs.
Learning Solutions Consultant
ThundrSparx
Minneapolis, MN
11.2017 - Current
- Contracted by business entities and organizations to evaluate, design, and deliver learning programs for sexual health, mental health, and provider relationship as it relates to the LGBTQ community
- Build DEI plans by creating innovative learning models and leading community outreach activities
- Audited existing programs, implemented solutions, and coordinated multifaceted training for adolescents, adults, and medical professionals
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Evangelized for updated learning and development products following introduction of new features or updated specifications.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
Staff Development Coordinator
State Of Indiana
Indianapolis, IN
09.2020 - 05.2021
- Created and managed continuous improvement classes and training programs targeted to new employees.
- Developed and delivered new hire training programs and continuous professional development.
- Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Learning and Development Specialist
Adult And Child Health
Indianapolis, IN
03.2019 - 06.2020
- Led the design, development, rollout, and continuous improvement of orientation/training programs for 40+ employees to increase productivity and worker job skills
- Assessed training needs and spearheaded improved action plans through surveys, employee interviews, focus groups, and consultation with managers/customer representatives
- Served as contributing member of LGBTQ Council and Taskforce by spearheading key initiatives like policy review, strategic planning, and education/training of staff at all levels
- Streamlined claims processing by reviewing eligibility errors, updating client eligibility, and submitting claims to insurance companies to recover over $120K in payments within a month
- Performed best practice research to identify and design new training methods, talent management strategies, and leadership development.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Training Manager
Compass Group USA
Cincinnati, OH
08.2017 - 03.2018
- Optimized training documentation for 450+ environmental services employees across 4 locations by customizing learning plans, overseeing industrial infection control equipment, and ensuring compliance with OSHA/Joint-Commission/HRSA
- Built/managed instructional design and training operations organization for new employee orientation program by educating service employees on workplace culture, safety, and business operations
- Created/led the first diversity education program for frontline staff
- Transformed on-demand training programs by creating/maintaining computer system, developing multimedia libraries, and devising memory aids for staff.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
Lead Trainer
Teleperformance
Columbus, OH
07.2015 - 10.2016
- Achieved a 97% employee retention rate and 92% perfect pass rate by monitoring key performance indicators, conducting virtual training/mentoring, and deploying process improvements
- Led client relationship management by collaborating with Fortune 500 companies to develop new hire training courses, technical and soft skill training, and comprehensive written exams
- Leveraged Oracle and Salesforce programs to deliver omni-channel customer service training program for thirty employees each session, redefining performance management, and assessing phone/email/chat effectiveness
- Facilitated informal and small group discussions on diversity and inclusion, race, gender, sexuality, and economics.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Selected training aids, demonstration models, computer tutorials, and reference works to use in classroom.
Senior Training Specialist
Steak N Shake
Columbus, OH
06.2005 - 06.2015
- Administered the T3 (Train the Trainer) Program for 900+ store-levels to enhance customer service and strengthen organizational development
- Highlighted cross-functional leadership skill to elevate through positional ranks, including server, service trainer, corporate trainer, and training specialist
- Leveraged project management skills to lead the design, implementation, and training for new franchise stores
- Oversaw/streamlined training files for 200+ stores.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
Education
Bachelor of Science - Organizational Leadership And Learning
University of Louisville
Louisville, KY12.2022
Professional Certificate - User Experience Design
Eleven Fifty Academy
Indianapolis, IN03.2021
Skills
- Project Management
- Program Management
- Training & Development
- Public Speaking
- Research Skills
- Organizational Development
- Learning Management Systems
- Written Communication
- Learning Experience Design
- Process Improvement
- Performance Management
- Conflict Resolution
- Diversity & Inclusion
- Team Leadership
- eLearning Development
- Data Analysis
- Talent Management
- Leadership Development
- Problem Solving
- Change Management
- Section 508
- WCAG 20
- Cognitive Psychology
- Emotional Intelligence
- Captivate
- Articulate
- Microsoft Office Suite
- SuccessFactors
- TalentLMS
- Adobe Creative Suite
- Implementation Guidance
- Behavior Modification
Timeline
Lead Learning Experience Designer
Braze
07.2021 - Current
Staff Development Coordinator
State Of Indiana
09.2020 - 05.2021
Learning and Development Specialist
Adult And Child Health
03.2019 - 06.2020
Learning Solutions Consultant
ThundrSparx
11.2017 - Current
Training Manager
Compass Group USA
08.2017 - 03.2018
Lead Trainer
Teleperformance
07.2015 - 10.2016
Senior Training Specialist
Steak N Shake
06.2005 - 06.2015
Bachelor of Science - Organizational Leadership And Learning
University of Louisville
Professional Certificate - User Experience Design
Eleven Fifty Academy
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