Zakariya A Ahmed
Call Center
Doha,DA
Summary
Dynamic volunteer with experience at World Cup, excelling in event organization and customer support. Demonstrated strong problem-solving and teamwork skills, enhancing client satisfaction and fostering relationships. Proficient in MS Office, effectively managing tasks while promoting environmental awareness through engaging workshops. Committed to delivering exceptional service and supporting community needs.
Work History
Volunteer
World Cup
11.2022 - 12.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Bachelor of Science - Engineering Mechanics
04-2028
Skills
Teamwork and collaboration
Positive attitude
Computer skills
Time management
Problem-solving
Team collaboration
Organized and efficient
MS office
Attention to detail
Volunteer recruitment
Overview
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Timeline
Volunteer - World Cup
11.2022 - 12.2022
Doha University - Bachelor of Science, Engineering Mechanics