Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zakariya Abdirahman

Flagstaff,AZ

Summary

Compassionate and dedicated Care Assistant with extensive experience at EldoCare Home Services. Skilled in active listening and proficient in data analysis, I excel in connecting vulnerable clients to essential resources while ensuring safety and compliance. Recognized for maintaining transparent communication and fostering positive relationships with clients and families during critical situations.

Overview

6
6
years of professional experience

Work History

Care Assistant /Support Worker

EldoCare Home Services – Nairobi, Kenya
Nairobi , Nairobi County
03.2022 - 04.2024
  • Delivered compassionate care to vulnerable individuals, including the elderly, individuals with disabilities, and those with chronic illnesses.
  • Practiced informed decision-making, and maintained transparency and appropriate rapport with clients and their families.
  • Communicated effectively with emergency services, including ambulance services, and community health partners during client crises.
  • Used in-house client tracking tools to document care activities, client needs, and updates in a timely and accurate manner.

Community Support Worker

AfyaLink Home-Based Care – Mombasa, Kenya
Nairobi, Nairobi County
01.2020 - 02.2022
  • Supported clients facing homelessness, substance abuse, and domestic violence by connecting them to relevant community resources.
  • Maintained a positive and professional working relationship with case managers, social workers, and health coordinators.
  • Facilitated client check-ins and updates using basic computer software and mobile reporting systems.
  • Provided on-site supervision and de-escalation for clients experiencing behavioral challenges.
  • Assisted with conflict mediation and maintained a safe, respectful care environment at all times.

Shelter Support Staff

Tumaini Home Care Services – Kisumu, Kenya
Kisumu, Kisumu County
08.2018 - 12.2019
  • Provided direct care and support services for individuals with mental health conditions, and those transitioning from crisis situations.
  • Coordinated with emergency responders and local non-profits to ensure proper support during emergencies.
  • Maintained accurate, honest, and confidential records of all client interactions and services rendered.
  • Ensured compliance with safety, hygiene, and care protocols, including CPR, First Aid, and food handling standards.

Education

Bachelor of Science - Geology

Northern Arizona University
Flagstaff, AZ
08-2028

High School Diploma -

Bushra High School
Kenya
03-2017

Skills

  • Proficient in MS Word, Excel, and basic data entry systems
  • Active listening and conflict resolution
  • Fluent in English and Swahili
  • Active listening and conflict resolution
  • Data analysis
  • Report writing
  • Team collaboration
  • First aid and safety

Languages

English
Professional
Kiswahili
Professional
Arabic
Elementary

Timeline

Care Assistant /Support Worker

EldoCare Home Services – Nairobi, Kenya
03.2022 - 04.2024

Community Support Worker

AfyaLink Home-Based Care – Mombasa, Kenya
01.2020 - 02.2022

Shelter Support Staff

Tumaini Home Care Services – Kisumu, Kenya
08.2018 - 12.2019

Bachelor of Science - Geology

Northern Arizona University

High School Diploma -

Bushra High School

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