Zakariya Mohamed
Eagan
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales through expert customer service and effective sales strategies. At the Tommy Hilfiger store, I excelled in teamwork, problem-solving, and upselling, significantly contributing to monthly sales targets. Skilled in POS system operation and known for exceptional people skills, I consistently fostered a welcoming environment, driving repeat business and customer loyalty.
Overview
3
3
years of professional experience
Work History
Sales Associate
Tommy Hilfiger Store
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
Sales Associate
Kohls Department Store
03.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Education
Associate of Arts - Business Pathway
Normandale Community College
Minneapolis, MN08-2025
High School Diploma -
Apple Valley High School
Apple Valley, MN06-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Cash handling
- Product sales
- Sales strategies
- POS system operation
- Upselling
- Cash register operation
- Sales expertise
Timeline
Sales Associate
Tommy Hilfiger Store
09.2022 - Current
Sales Associate
Kohls Department Store
03.2022 - 08.2022
Associate of Arts - Business Pathway
Normandale Community College
High School Diploma -
Apple Valley High School
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