ZAKARIYAH OYENIYI

• Communicating with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Applying technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
• Providing technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.

• Proof of concept implementation for prospective customers on ESET Enterprise security solutions.
• Implementing pre-sales and after-sales support services and SLA contracts.
• Supervised ESET security solution implementation, reported issues and escalated those that required further assistance.
• Diagnosing analyzing and solving software faults on ESET Enterprise solutions.

• Providing technical support for ESET products to customers and partners Getting in touch with ESET products before their release
• Searching for solutions of issues in cooperation with developers
• Gathering of data about new issues solved and provide them to other teams / departments

Key Achievement:

• Developed and implemented a comprehensive plan to secure the organization Data (DLP, Safetica, Retention Policies, Information Protection, Firewall, Endpoint Security etc
• Collaborated with management and the IT department to improve security
• Educated End users about security software and best practices for information security.

• Acted as the advanced technical contact for troubleshooting of customer issues
• Delivered advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
• Collaborate with domain experts (SMEs) and escalation managers when additional support is needed Seek supplemental training to improve performance and develop a specialism

Key Achievement:

• Designed and implemented Microsoft 365 services
• Implemented Microsoft 365 security and threat management
• Implemented and managed identity and access Implemented and managed threat protection
• Managed Microsoft 365 governance and compliance
• Managed governance and compliance features in Microsoft 365.
• Onboarded new engineers to get familiarized with the technology.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Managed network security tools, e.g., firewall, anti-virus and intrusion detection systems Deployed, configured and upgrade network software, such as, enterprise antivirus or diagnostics programs
• Maintained network hardware and software and monitored network to support network availability to end users.