Zakariya Mohamed

Led design and implementation of 'AI Front Door' initiative to enhance access and support efficiency in clinical systems.

Engineered automated task sequences integrating AI outputs into EPIC/IHIS workflows, boosting response times for patient care teams.

• Rapidly resolved network failures, VLAN problems, cabling faults, and hardware outages under pressure.
• Configured vital network infrastructure including Cisco equipment and firewalls, ensuring secure service delivery.
• Maintained operational discipline and security compliance within high-risk hospital environments.

Conducted detailed incident analysis and continuity assessments during outages to document root causes.

• Installed and maintained equipment in various field locations.
• Conducted site surveys to assess project requirements and conditions.
• Collaborated with project managers to understand technical specifications.
• Operated diagnostic tools to troubleshoot and resolve equipment issues.
• Coordinated with contractors to ensure timely project execution.
• Documented site activities and maintenance procedures for compliance records.
• Trained junior engineers on equipment handling and safety protocols.
• Ensured adherence to safety regulations during field operations.
• Provided technical support to customers via phone, email, and onsite visits.
• Installed and configured network hardware, software, and cabling for customers.
• Utilized knowledge and skills in root cause failure analysis.
• Identified root cause and delivered recommendations to alleviate future issues and failures.
• Ensured compliance with industry standards when designing or implementing solutions.
• Coordinated with other teams within the organization to ensure successful implementation of projects.
• Troubleshooted customer networking issues with remote access tools.
• Identified areas for improvement in existing processes or procedures related to field engineering operations.
• Built relationships with vendors to ensure timely delivery of necessary equipment or services.
• Managed a team of field engineers responsible for installations at customer sites.