Summary
Work History
Education
Skills
Timeline
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Zakariye Ahmed

Lakeville,Minnesota

Summary

Dedicated and motivated individual with a background in enrollment management and customer service, leveraging language skills and technical knowledge to excel as a Customer Success Manager. Committed to providing exceptional support and fostering strong customer relationships within a dynamic remote environment. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Work History

Customer Success Intern

Kaaah Resturant
06.2022 - 08.2022
  • Managed customer accounts and provided proactive and reactive support to ensure customer satisfaction and loyalty
  • Conducted monthly product reviews (MPR) and provided optimization recommendations, meeting all Service Level Agreements (SLAs)
  • Analyzed and reviewed customers' digital performance, addressing concerns and making website edits as necessary
  • Collaborated with cross-functional teams to prioritize and resolve escalated customer issues and requests
  • Assisted in driving customer retention and identifying business growth opportunities
  • Contributed to updating knowledge base articles and completing various tasks assigned by leadership

Enrollment Manager & Front Desk Manager

  • Managed enrollment processes and front desk operations, contributing to a positive learning environment
  • Facilitated enrollment procedures and provided assistance to students and parents, ensuring a smooth onboarding experience
  • Collaborated with teachers to support classroom activities and organized recreational activities
  • Maintained a welcoming and inclusive atmosphere, fostering strong relationships with students and parents

Summer Manager

  • Provided excellent customer service and ensured operational efficiency in a fast-paced dining environment
  • Demonstrated strong communication skills while taking orders, delivering meals, and addressing inquiries
  • Maintained cleanliness and organization, contributing to a pleasant dining experience for customers
  • Collaborated with team members to optimize service during peak periods, ensuring customer satisfaction

Education

Bachelor of Arts - Liberal Arts, Information Technology Infrastructure

Normandale Community College
Bloomington, MN
01.2026

Skills

  • HTML
  • CSS
  • Microsoft Office Suite
  • English
  • Somali
  • Swahili
  • Arabic
  • Effective communication
  • Strong interpersonal abilities
  • Adept at multitasking and problem-solving

Timeline

Customer Success Intern

Kaaah Resturant
06.2022 - 08.2022

Enrollment Manager & Front Desk Manager

Summer Manager

Bachelor of Arts - Liberal Arts, Information Technology Infrastructure

Normandale Community College

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Zakariye Ahmed