Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zakaryae Dkaki

Kissimmee

Summary

Dynamic sales professional with a proven track record at HM AUTO NATION DEALERSHIP, excelling in relationship building and revenue-generating strategies. Adept at data analysis and sales forecasting, I consistently deliver customized solutions that enhance customer satisfaction and drive business growth. Committed to achieving objectives through effective collaboration and strategic planning. Results-driven professional brings outstanding analytical, multitasking, and time management abilities. Offers background overseeing daily operations of business segments or departments. Driven and cost-conscious individual dedicated to capitalizing on new revenue potential.

Overview

18
18
years of professional experience

Work History

Sales Officer

HM AUTO NATION DEALERSHIP
ORLANDO
01.2024 - Current
  • Provided exceptional customer service throughout the entire sales process.
  • Collaborated with other departments to ensure customer satisfaction throughout the process.
  • Built relationships with key clients through regular contact.
  • Identified customer needs and developed customized solutions.
  • Used cold calling and networking to sell products and services.

Regional Manager

PARKMED
TAMPA
01.2014 - 01.2024
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Collaborated closely with Human Resources department on matters related to employee relations.
  • Resolved conflicts between customers and employees within the region.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.

Front Office Manager

Marriott
Orlando
01.2012 - 01.2014
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.

Front Desk Agent

Walt Disney World Resort
Lake Buena Vista
01.2007 - 01.2012
  • Provided excellent customer service while upholding company policies.
  • Resolved customer complaints promptly and courteously.
  • Addressed customer needs in a timely manner.

Education

Associate of Arts - Hotel Management

Monroe Community College
Rochester, NY
05-2008

Skills

  • Data analysis
  • Budget management
  • Relationship building
  • Business networking
  • Sales forecasting
  • Competitor analysis
  • Revenue-generating strategies

Timeline

Sales Officer

HM AUTO NATION DEALERSHIP
01.2024 - Current

Regional Manager

PARKMED
01.2014 - 01.2024

Front Office Manager

Marriott
01.2012 - 01.2014

Front Desk Agent

Walt Disney World Resort
01.2007 - 01.2012

Associate of Arts - Hotel Management

Monroe Community College

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