Zakaya McDonald
Rockingham,NC
Summary
Highly efficient Patient Care Coordinator with over five years of well built commitment to public service. Proficient in various administrative tasks and strong communication skills. Eager to assist a team achieve their company goals by showcasing superb professionalism and meeting the companies core values.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
FirstHealth Of The Carolinas
03.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
Front End Customer Service Associate
Walmart
02.2021 - 08.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Increased store revenue with proactive upselling of products and promotions to customers.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Prevented loss by identifying potential fraudulent activities or discrepancies during checkout processes.
- Exceeded daily sales targets consistently by effectively promoting products and services based on customer needs.
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Collected on delinquent accounts to reduce overdue balances.
Healthcare Administration Intern
Positive Wellness Alliance
09.2022 - 12.2022
- Managed confidential patient information with discretion and adherence to HIPAA regulations.
- Delivered clerical support by handling range of routine and special requirements.
- Participated in workshops and presentations related to projects to gain knowledge.
- Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Participated in networking events to build valuable connections within the industry for future opportunities.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Established rapport with colleagues from diverse backgrounds, enhancing collaboration and teamwork efforts across departments.
- Aided department heads in organizing events or meetings, showcasing excellent organizational skills beyond regular duties.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Frontline Member Associate
Sam's Club
10.2020 - 01.2021
- Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Enhanced team efficiency by providing assistance to coworkers during peak hours.
- Streamlined the checkout process for quicker transactions and increased customer satisfaction.
- Achieved a high level of member retention through exceptional interpersonal skills and relationship-building efforts.
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
- Consistently met or exceeded individual performance goals while contributing to overall team success.
- Managed multiple tasks simultaneously without compromising quality or accuracy of work performed.
- Provided personalized attention to each member interaction, resulting in increased loyalty and positive feedback from customers.
- Demonstrated a strong work ethic and commitment to upholding company values in all interactions with members, colleagues, and supervisors.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier
Captain Ds Seafood Restaurants
09.2016 - 08.2020
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Bachelor of Science - Health Administration
Winston-Salem State University
Winston-salem, NC12.2022
Associate of Arts - Humanities
Richmond Community College
Hamlet, NC05.2020
High School Diploma -
Richmond Senior High School
Rockingham, NC06.2018
Skills
- HIPAA Compliance
- Office Administration
- Medical Terminology Knowledge
- Professionalism
- Risk Management
- Electronic Medical Record Software
- Critical Thinking
- Organizational Skills
- Documenting and Recording Information
- Database Search and Data Entry Skills
- 50 WPM Typing Speed
- Health Information Systems
- Quality Improvement
- MS Office
- Interpersonal Communication
Accomplishments
- Being a top earning financial collector of payments for my department at FirstHealth.
- Receiving a KUDOS recognition for excellent patient care.
Accomplishments:
Timeline
Patient Service Representative
FirstHealth Of The Carolinas
03.2023 - Current
Healthcare Administration Intern
Positive Wellness Alliance
09.2022 - 12.2022
Front End Customer Service Associate
Walmart
02.2021 - 08.2023
Frontline Member Associate
Sam's Club
10.2020 - 01.2021
Cashier
Captain Ds Seafood Restaurants
09.2016 - 08.2020
Bachelor of Science - Health Administration
Winston-Salem State University
Associate of Arts - Humanities
Richmond Community College
High School Diploma -
Richmond Senior High School
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