Zakaylah Newell

Worked with the support team to help clients with urgent technical issues and come up with effective solutions.

Uses test scripts , personal expertise , and probing questions to break down and evaluate use problems.

Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Helped customers identify problems and explained how to fix them so that service and functionality could be restored.

Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.

Updated and processes customer billing information, as well as programming changes and equipment upgrades.

Worked with customers to identify problems, walk them through solutions, and take corrective action to get service and functionaltality back on track.

Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.

Demonstrated professionalism and courtesy to costumers while working to resolve complaints, problems, or questions.

Worked closely with supervisors to escalate and resolve customer or technical issues.

Increased date-entry productivity by keeping detailed logs of data projects, identifying issues, and improving them.

Reviewed and updated client correspondence files and database information to keep accurate records.

Corrected any data entry errors to avoid issues like duplication or data degradation in the future.