Zakee Boyd

Transport mentally and physically challenged kids to and from school

• Maintained a high driver rating through excellent communication and navigational skills.
• Provided safe transportation for passengers, adhering to traffic laws and regulations.
• Collaborated with restaurant staff to confirm order accuracy before delivery.

• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Managed high levels of call flow and responded to Business related technical support needs.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Strengthened client relationships through effective communication regarding billing issues and concerns.

• Increased customer satisfaction by providing timely and efficient installations of satellite systems.
• Optimized signal strength by accurately aligning satellite dishes with proper azimuth, elevation, and skew angles.
• Meticulously documented all the necessary paperwork, ensuring proper billing and compliance to company policies for every job undertaken.
• Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
• Set up and programmed devices and educated customers on use.
• Calibrated newly installed and repaired equipment according to customer requirements and package plans.

• Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
• Streamlined cable installation processes, resulting in faster service delivery to customers.
• Conducted comprehensive site surveys to identify optimal locations for cable infrastructure installations.
• Maintained safety standards during installations, reducing the incidence of workplace accidents.
• Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
• Improved customers'' understanding of their new internet services through clear explanations and demonstrations of features and functionality.
• Enhanced customer satisfaction by efficiently installing and configuring internet services for residential and commercial clients.
• Optimized cable routing layouts for improved signal quality and minimized interference issues.
• Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
• Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
• Managed scheduling requirements effectively, ensuring timely completion of all assigned tasks and appointments.
• Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
• Installed wiring, cabling and networking hardware on customer premises.
• Researched and recommended network and data communications hardware and software.

• Enhanced energy efficiency by recommending and installing upgraded electrical components in residential and commercial properties.
• Strengthened relationships with suppliers, securing competitive pricing on materials for clients'' projects without sacrificing quality.
• Boosted customer satisfaction by providing attentive service and product recommendations tailored to individual needs.
• Conducted inventory checks regularly, keeping track of stock levels and submitting orders for replenishment when necessary.
• Contributed to positive company culture by actively participating in staff meetings and sharing feedback on ways to improve store operations.
• Developed strong product knowledge through continuous learning about new offerings and attending vendor trainings as needed.
• Enhanced customer loyalty through attentive listening, addressing specific needs, and maintaining a genuine interest in helping each individual find the best solutions for their situation.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
• Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
• Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].

• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
• Restocked cleaning storage cabinets, carts and baskets for easy use.

• Installed various types of lighting fixtures for both residential and commercial clients, enhancing the appearance and functionality of their spaces.
• Understood and used proper tools and equipment to install and maintain electrical systems.
• Followed all safety procedures and guidelines to promote safety while working on electrical systems.
• Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
• Handled installation of electrical components by splicing, joining, and connecting wire.
• Optimized work readiness with organized tools and spaces.
• Followed state and local building regulations based on National Electrical Code.
• Connected wires to circuit breakers, transformers or other components.
• Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.