Summary
Overview
Work History
Education
Skills
Military Service
Certification
Timeline
Generic

Zakee Holmes

Staten Island,N.Y.

Summary

With a strong background in logistics management, extensive experience in security operations, and a solid educational foundation in business management. Military service as a supply specialist in the United States army has also ingrained strong work ethic, leadership abilities, and a proactive approach to problem-solving. Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Home Health Aid

Big Hart
10.2021 - Current
  • Assist with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting
  • Provide mobility assistance, including transfers from bed to wheelchair, and help with walking
  • Assist with feeding and ensuring proper nutrition and hydration
  • Administer prescribed medications under the direction of the consumer
  • Perform light housekeeping duties such as cleaning, laundry, and changing bed linens
  • Prepare meals and assist with dietary planning based on consumer's preferences and dietary needs
  • Run errands, including grocery shopping and picking up prescriptions
  • Provide emotional support and companionship to the consumer
  • Engage in recreational activities and hobbies with the consumer to promote mental and emotional well-being

Environmental Protector, Team Captain

U.A.U
05.2021 - 09.2021
  • Supervise a team of up to 5 environmental protectors to ensure safe and timely cleanup of Staten Island
  • Coordinate schedules and map out cleaning routes island-wide with other team captains
  • Coordinate with BP assist team to address any litter or dumping reports
  • Encourage non-government organizations, including businesses and non-profit organizations, to become part of the solution
  • Engage Staten Islanders to raise awareness of the litter issue and instill the habit of reducing and removing litter whenever they can by normalizing a community-wide approach to reducing and clearing litter from our streets
  • Engage in recruitment and outreach efforts for cleanup using digital marketing resources such as Eventbrite, and Mailchimp to create simple and effective awareness campaigns, updates, and volunteer opportunities
  • Explore new technologies that can help us more efficiently clean litter
  • Participate in the training of safety protocols and lead shift briefings each day

Customer Service Representative

Rent a Center
10.2020 - 05.2021
  • Respond to telephone inquiries
  • Assist customers who inquire about the availability of products or status of orders
  • Access electronic systems to look up product/consumer information
  • Sold products, managed customer accounts and cancelling/retrieving products
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Security Guard

Securitas Security Services
09.2016 - 07.2020
  • Attended security needs of multiple corporate properties both during and after work hours
  • Screen visitors to premises
  • Monitor closed circuit television footage to check for suspicious activity
  • Patrol sites on foot to provide visible deterrence to incidents and quickly respond to disturbances
  • Secure entrances and check for break-ins
  • Reported all incidents, accidents and medical emergencies to law enforcement

Logistics Management

Lockheed Martin
07.2004 - 09.2010
  • Supervised all SARSS-1 system operations to ensure downtime is minimal, essential supplies are replenished and all SARSS reports are completed and turned in on time
  • Provided customer service to over four hundred customers in the southeast
  • Trained DOD civilians, Army reservists and active Army personnel on SARSS-1 operations
  • Performed managerial duties at the SARSS-1 site to ensure that all guidelines are being followed by SARSS-1 employees
  • Ensured all customer request/complaints are resolved in a timely manner
  • Coordinated closely with programmers to ensure proper implementation of program and system specifications in SARSS
  • Oversaw the start and completion of special tasks and assignments given to the SARSS section
  • Operation and troubleshooting of software and hardware problems associated with Standard Army Retail Supply System Level 1 (SARSS-1)

Education

Bachelor’s degree - Business management

College of Staten Island
Staten Island, NY
08.2024

Associate degree - Liberal arts

Kingsborough Community College
Brooklyn, NY
12.2020

Skills

  • SQL based systems
  • SAP Hybris systems
  • Family management
  • System log Management
  • Warehouse Logistics
  • Inventory and Supply Chain Management
  • Inventory Management Programs
  • Inventory management expertise
  • Records Retention Management
  • Logistics Management Proficiency
  • Shipping Logistics Management

Military Service

United States Army, 6 years, Supply Specialist

Certification

PCA

Timeline

Home Health Aid

Big Hart
10.2021 - Current

Environmental Protector, Team Captain

U.A.U
05.2021 - 09.2021

Customer Service Representative

Rent a Center
10.2020 - 05.2021

Security Guard

Securitas Security Services
09.2016 - 07.2020

Logistics Management

Lockheed Martin
07.2004 - 09.2010

Bachelor’s degree - Business management

College of Staten Island

Associate degree - Liberal arts

Kingsborough Community College

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Zakee Holmes