Zakee Johnson
Dallas
Summary
Results-driven professional with extensive experience at GEICO in claims processing and customer service. Proven ability to analyze data and troubleshoot systems effectively. Skilled in compliance auditing and integration management, consistently enhancing operational efficiency. Adept at collaborating across departments to resolve issues and implement solutions that meet organizational needs.
Overview
2026
2026
years of professional experience
Work History
Claims Examiner
GEICO
10.2024 - Current
- Managed workloads efficiently by prioritizing tasks based on urgency or importance.
- Interpreted policy language contained within contracts between providers and payers.
- Collaborated with internal departments such as Underwriting, Provider Relations, Medical Management, and Quality Assurance, as needed.
- Performed data entry into the computer system to record information regarding claim status.
- Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
IT Specialist
AAA Texas
- Ensured compliance with relevant laws or regulations regarding information security.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Developed documentation related to IT policies, processes, standards.
- Trained end users on how to use new systems and technologies effectively.
Integration Analyst
Cloud Tech Solutions
- Conducted quality assurance reviews on all completed integrations.
- Implemented new features and enhancements for existing integrations.
- Monitored daily operations of existing integration processes using various tools and techniques.
- Identified potential issues with current integrations and provided resolution recommendations.
- Collaborated with other departments to ensure that all integration needs are met.
Education
Bachelor of Science - Computer Science
Prairie View A&M University
Prairie View, TXSkills
- Claims processing
- Data analysis
- System troubleshooting
- Compliance auditing
- Integration management
- Customer service
Timeline
Claims Examiner
GEICO
10.2024 - Current
IT Specialist
AAA Texas
Integration Analyst
Cloud Tech Solutions
Bachelor of Science - Computer Science
Prairie View A&M University
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