Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zakeia Rotimi

Austin

Summary

Dedicated LPC Associate with a strong background in facilitating structured group programs and individualized sessions for adolescents and adults. Expertise in employing evidence-based approaches, including Cognitive Behavioral Therapy (CBT), person-centered techniques, and strength-based strategies to effectively address issues related to anxiety, self-esteem, and emotional regulation. Recognized for exceptional rapport-building skills, fostering engagement, and customizing curricula to accommodate diverse client needs. Proven ability to collaborate with schools, families, and community partners to promote emotional growth and well-being.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Triage Consultant

Pearl Interactive Network
11.2023 - Current


  • Served as the first point of contact for military service members and families seeking EAP support services across counseling, legal, financial, career, and family-related needs.
  • Conducted needs assessments and risk screenings to identify presenting issues (stress, family conflict, anxiety, depression, deployment adjustment)
  • Conducted screenings for non medical counseling to assess for potential concerns like: risk to self, risk to others, domestic violence, child abuse or illegal activities.
  • Followed the Department of Defenses (DoD) protocols for confidentiality and mandatory reporting for service members and their families
  • Matched clients with licensed providers based on clinical need
  • Write authorizations to ensure provider claims are paid
  • Assessed and acted in crisis intervention and safety assessments
  • Conducted follow-up calls and mandated reporting, as necessary.
  • Researched and provided referrals and additional materials for participant support.
  • Undertook additional duties and special projects as requested based on business needs.
  • Promoted from seasonal employee to full-time position, based on performance.

Youth Advisor

CARY
01.2022 - Current
  • Facilitate evidence-based groups for middle school and high school students focused on anger management, coping skills, and social-emotional development.
  • Provide individual support to at-risk youth, helping them identify triggers, build self-esteem, and practice positive decision-making.
  • Adapt curriculum to be engaging, interactive, and culturally responsive to meet student needs.
  • Collaborate with teachers, administrators, and families to coordinate support and monitor progress.
  • Maintain accurate documentation of attendance, progress notes, and behavioral outcomes in compliance with program policies.
  • Build trust and rapport with students by upholding professional standards of confidentiality and mandated reporting.

Counseling Intern

Alliance Counseling Works
05.2024 - 05.2025
  • Provided individual counseling to adolescents and adults, integrating Cognitive Behavioral Therapy (CBT), person-centered, and solution-focused techniques.
  • Focused on building therapeutic rapport while helping clients navigate challenges such as anxiety, depression, life transitions, and self-esteem.
  • Conducted intake assessments, developed individualized treatment plans, and maintained detailed clinical documentation in accordance with ethical standards.
  • Participated in weekly clinical supervision and case consultation to support skill development and ethical practice.

Practicum Student Counselor

St. Edward’s University
05.2024 - 08.2024
  • Delivered one-on-one counseling to a diverse population of adolescents and adults under supervision.
  • Applied person-centered, solution-focused, and CBT-based interventions to support clients in identifying goals and managing distress.
  • Maintained clinical records, completed progress notes, and engaged in weekly supervision.
  • Demonstrated professionalism and empathy in creating a safe and supportive therapeutic environment.

Community Living Support

YAP Inc
08.2021 - 01.2022
  • Provided comprehensive case management and skills-based interventions to youth in their homes or appropriate community settings
  • Focused on increasing the youth's natural supports and strengths, fostering resilience, and promoting recovery
  • Ensured accurate documentation of services and maintained compliance with Texas Medicaid Provider Procedures Manual
  • Texas Resilience and Recovery Utilization Management Guidelines, YAP standards, and all state and federal regulations governing service delivery
  • Actively participated in Wraparound Team meetings as required, collaborating with other team members to enhance participant progress and outcomes
  • Effectively communicated participant progress to supervisors, team members, and referring authorities to facilitate coordinated care
  • Demonstrated commitment to delivering high-quality services that align with established standards and guidelines.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.

Wraparound Facilitator

Integral Care
04.2019 - 08.2021


  • Wraparound Facilitator for the Yes Waiver program, guiding clients through a comprehensive and holistic support system.
  • Documented data and completed accurate updates to case records.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Sales Associate

Couch Potatoes
08.2017 - 03.2019
  • Proactively identified and recommended products tailored to individual customer needs and preferences, enhancing overall customer satisfaction
  • Addressed customer inquiries, providing detailed information about products, features, and benefits
  • Demonstrated a comprehensive understanding of sales strategies, store policies, promotions, and security practices, ensuring a seamless shopping experience for customers
  • Successfully upsold ancillary products, including insurance options, while skillfully arranging financing solutions to meet customer requirements
  • Committed to delivering exceptional and transparent customer service, fostering long-lasting relationships, and earning customer trust through honest and knowledgeable interactions.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Sales Advisor

Drive Time
06.2016 - 08.2017
  • Guided customers through the vehicle purchasing process, providing expert advice and building strong, trust-based relationships
  • Assisted customers in securing financing and budgeting effectively, ensuring a smooth and informed car buying experience
  • Demonstrated exceptional communication skills by efficiently handling phone inquiries, scheduling appointments, and educating customers on various aspects of the car buying process
  • Consistently surpassed expectations by making over 50 daily calls, effectively managing an ambitious 14-car monthly budget, and consistently achieving all Key Performance Indicators (KPIs)
  • Recognized for delivering outstanding customer service and going above and beyond to meet and exceed customer expectations.

Inside Sales Team Member

Protect America Home Security
06.2015 - 06.2016
  • Effectively managed inside sales operations, catering to customers across all 50 states
  • Demonstrated expertise in handling warm leads, skillfully educating customers on the importance of home safety and the advantages of our top-tier security systems
  • Provided exceptional customer service by actively listening to customer needs, establishing rapport, and customizing security solutions for both residential and commercial properties
  • Consistently met and exceeded monthly quotas, maintaining a conversion rate of 6% or higher and generating Recurring
  • Monthly Revenue (RMR)
  • Trained and mentored new sales representatives.
  • Developed and implemented sales strategies to increase profits.

Direct Support Professional

Austin State Support Living Center
11.2014 - 06.2015
  • Provided dedicated care and support to individuals with disabilities, ensuring their well-being and comfort
  • Assisted with grooming, bathing, and feeding, fostering a compassionate and dignified environment
  • Diligently observed and documented individuals' conditions and behaviors, reporting any significant changes or concerns to the appropriate authorities
  • Engaged and encouraged individuals in various activities, such as day haps, workshops, and on-site campus events, promoting social interaction and personal development
  • Maintained detailed records of individuals' daily behaviors, including home activities, work training sessions, and any notable incidents, ensuring accurate and thorough documentation.
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Product Specialist-Sales Associate

Ashley Furniture
08.2012 - 10.2014
  • Possess an in-depth understanding of the products and services offered, enabling me to provide comprehensive assistance to customers
  • Committed to ensuring a delightful shopping experience for customers by identifying furniture that perfectly suits their needs and preferences
  • Consistently achieved exceptional sales results, surpassing the minimum target of $35,000 as a dedicated Product
  • Specialist
  • Proven track record of consistently delivering outstanding performance, maintaining a remarkable average of $50,000 in sales and meeting monthly sales percentages.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education Volunteer

Foundation Communities
08.2012 - 12.2012
  • Served as a dedicated Education Volunteer at Foundation Communities M-Station, contributing to the organization's mission of supporting academic growth
  • Acted as a mentor and tutor, providing individualized support to a second-grade student, nurturing her academic progress
  • Facilitated reading and math sessions, engaging the student in supplementary activities to reinforce learning and foster a love for education
  • Demonstrated commitment and dedication, resulting in significant improvements in the student's grades and a heightened motivation to excel in both home and school settings
  • Contributed 50 hours of valuable service at M-Station, positively impacting the educational journey of the mentored child.

Education

Master’s - Counseling

St. Edwards University
Austin, TX
05-2025

Master’s - Psychology

Southern New Hampshire University
05.2019

BA - Psychology, Social Work

Texas State University
05.2014

Skills

  • Client Intakes
  • Individual counseling
  • Youth counseling
  • Group counseling
  • Family engagement
  • Rapport building
  • Collaboration & Team Work
  • Case Documentation
  • Cognitive behavior therapy
  • Facilitation techniques
  • Person Centered Approach
  • Program Implementation

Certification

  • LPC- A- Licensed Professional Counselor- Associate, Texas State Board of Examiners of Professional Counselors (Actively accruing supervised hours)
  • National Counselor Exam (NCE), Passed-July 2025

Timeline

Counseling Intern

Alliance Counseling Works
05.2024 - 05.2025

Practicum Student Counselor

St. Edward’s University
05.2024 - 08.2024

Triage Consultant

Pearl Interactive Network
11.2023 - Current

Youth Advisor

CARY
01.2022 - Current

Community Living Support

YAP Inc
08.2021 - 01.2022

Wraparound Facilitator

Integral Care
04.2019 - 08.2021

Sales Associate

Couch Potatoes
08.2017 - 03.2019

Sales Advisor

Drive Time
06.2016 - 08.2017

Inside Sales Team Member

Protect America Home Security
06.2015 - 06.2016

Direct Support Professional

Austin State Support Living Center
11.2014 - 06.2015

Product Specialist-Sales Associate

Ashley Furniture
08.2012 - 10.2014

Education Volunteer

Foundation Communities
08.2012 - 12.2012

Master’s - Psychology

Southern New Hampshire University

BA - Psychology, Social Work

Texas State University

Master’s - Counseling

St. Edwards University

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