Summary
Overview
Work History
Education
Skills
Timeline
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Zakeira Perkins

Greenville,MS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
08.2022 - 02.2024
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Customer Service Representative

Kelly Services, Apple
01.2020 - 06.2022


  • Updated account information to maintain customer records.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided primary customer support to internal and external customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Implemented and developed customer service training processes.

Education

Bachelor of Science - Interdisciplinary Studies

Jackson State University
Jackson, MS
05.2024

Associate of Arts - Social Work

Coahoma Community College
Clarksdale
05.2021

High School Diploma -

Ray Brooks High School
Benoit, MS
05.2019

Skills

  • Promotional support

  • Transaction Processing

  • POS systems expert

  • Process Optimization

  • Account updating

  • Live chat support

  • Prioritization

  • Problem-solving abilities

  • Relationship Building

Timeline

Customer Service Representative

Teleperformance USA
08.2022 - 02.2024

Customer Service Representative

Kelly Services, Apple
01.2020 - 06.2022

Bachelor of Science - Interdisciplinary Studies

Jackson State University

Associate of Arts - Social Work

Coahoma Community College

High School Diploma -

Ray Brooks High School

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Zakeira Perkins