Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Zakeria Clark

Atlanta,CA

Summary

Customer service specialist with experience in building rapport with clients and providing quality

support. Gifted in answering large volume of customer calls. Recognized for consistently earning top customer satisfaction ratings. Professional in providing quality solutions to meet customer needs and exceed expectations. Seeking to use experience and communication skills to resolve, enhance, and transform the face of customer interaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

CUSTOMER SERVICE SPECIALIST

Chime Solutions
09.2021 - Current
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Managed customer expectations by clarifying needs, identifying options to resolve issue
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Collaborate with other call center professionals to improve customer service
  • Customer service specialist with experience in building rapport with clients and providing quality support
  • Gifted in answering large volume of customer calls
  • Recognized for consistently earning top customer satisfaction ratings
  • Professional in providing quality solutions to meet customer needs and exceed expectations
  • Seeking to use experience and communication skills to resolve, enhance, and transform the face of customer interaction.

Customer Service Representative

Dynata
Atlanta, GA
01.2020 - 04.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Retail Sales Associate

supreme dungeon
Moreland, GA
01.2018 - 12.2018
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Used product knowledge to suggest items to match client needs.

Education

HIGH SCHOOL DIPLOMA -

MARTIN LUTHER KING JR. HIGH SCHOOL
05.2018

Some College (No Degree) -

AUGUSTE ESCOFFIER SCHOOL OF CULINARYARTS

Skills

  • Credit Card Payment Processing
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Data Entry
  • Call Documentation
  • Verbal and Written Communication
  • Customer Account Management
  • Order and Refund Processing
  • Understanding Customer Needs
  • De-escalation Techniques
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • CRM Software
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Customer Service
  • Customer Data Confidentiality
  • Problem Resolution
  • Customer Relations
  • Call Centers

Timeline

CUSTOMER SERVICE SPECIALIST

Chime Solutions
09.2021 - Current

Customer Service Representative

Dynata
01.2020 - 04.2023

Retail Sales Associate

supreme dungeon
01.2018 - 12.2018

HIGH SCHOOL DIPLOMA -

MARTIN LUTHER KING JR. HIGH SCHOOL

Some College (No Degree) -

AUGUSTE ESCOFFIER SCHOOL OF CULINARYARTS

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Zakeria Clark